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Global Benefits Product Operations Lead
2 months ago
Company Overview
Visa stands as a premier authority in the realm of payments and technology, facilitating over 259 billion transactions securely across more than 200 nations and territories annually.
Mission Statement
Our aim is to interconnect the globe through the most innovative, convenient, reliable, and secure payment network, empowering individuals, businesses, and economies to flourish, all while striving to uplift everyone, everywhere.
Role Overview
As a vital member of the Value-Added Services sector within the Issuing Solutions Product organization, this position is tasked with the continuous development and enhancement of Visa's global benefits offerings. This encompasses APIs, user interfaces, and backend systems that empower issuers to craft, manage, and distribute compelling cardholder value propositions on a global scale.
Key Responsibilities
- Operational Strategy: Design and implement operational processes that facilitate product changes, incident management, and feature delivery.
- Collaboration: Work closely with Product Managers, operational support teams, and other stakeholders to deliver, conduct, and oversee these processes.
- Validation: Continuously assess and test operational processes to ensure effectiveness.
- Support: Assist Product Managers in considering the full operational implications and requirements throughout the feature development lifecycle.
- Roadmap Management: Collaborate with Product Managers to build and maintain the product roadmap and backlog.
- Subject Matter Expertise: Act as a liaison between key stakeholders, providing expert insights.
Qualifications
Basic Requirements:
- Minimum of 5 years of relevant experience with a Bachelor's Degree or at least 2 years of experience with an Advanced Degree (e.g., Masters, MBA).
- 6+ years of experience with a Bachelor's Degree or 4+ years with an Advanced Degree (e.g., Masters, MBA, JD, MD) or up to 3 years with a PhD.
- 2+ years in a product ownership, management, or support role.
- 3+ years of experience utilizing Business Analysis skills or similar.
- Proven track record with live operational products, APIs, and B2B solutions.
- Exceptional written and verbal communication skills, with the ability to convey business needs to technical teams.
- Strong technical understanding of web applications and APIs.
- Attention to detail and intellectual agility.
- Experience with Jira, Confluence, and Microsoft Office Suite is advantageous.
- Able to manage geographically dispersed stakeholders across different time zones.
Additional Information
Work Hours: Flexible based on departmental needs.
Travel Requirements: Occasional travel (5-10%).
Mental/Physical Requirements: This role is primarily office-based, requiring the ability to sit and stand at a desk, communicate effectively, and operate standard office equipment.
Visa is an equal opportunity employer, ensuring that qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
Compensation: The estimated salary range for this position is between $132,300.00 and $181,800.00 annually, which may include potential sales incentives. Salary may vary based on job-related factors such as knowledge, skills, experience, and location. This position may also be eligible for bonuses and equity.
Benefits: Visa offers a comprehensive benefits package, which may include Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Programs.
