Help Desk Specialist I ICP

10 hours ago


Scottsdale, Arizona, United States HonorHealth Full time
Job Summary

As a Help Desk Specialist I ICP at HonorHealth, you will provide first-tier technical support for assigned applications and systems, including troubleshooting and problem resolution. You will assist staff and physician practices in the day-to-day support of systems and the use of systems, computers, and mobile devices in their offices. You will also participate in operational tasks, including onboarding and project work, and provide after-hours on-call support as scheduled. Additionally, you will maintain documentation for support problems and resolutions and provide training to the user community.

Responsibilities

Provides day-to-day technical support to staff and member physician offices (both remotely and on-site at physician offices) to include troubleshooting and documentation of troubleshooting guidelines for common problems.
Analyzes and solves computer application problems such as improper installation configuration and/or user keying error.
Responsible for answering call queues, responding to email inquiries, and communication through text regarding ICP technologies.
Adheres to set customer service standard level requirements.
Provides technical assistance to management and staff in understanding capabilities of various databases, hardware/software, and prepares presentations and provides interpretations of computer specifications.
Works with users to determine software and hardware needs and trains end users on such.
Contributes to the coordination of building and testing of systems for supported physician practices and facilitates the installation of new systems as requested.
Serves as a resource to the project manager assigned and provides training to end users as necessary.
Plans, tests, evaluates, and participates in technical aspects of application upgrade implementation activities.
Maintains skills currency and keeps abreast of current issues in Health Care.
Identifies opportunities for improvement.

Qualifications

2 years Experience in IT industry Required
1 year As application support analyst, desktop support analyst, or similar role Required


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