Help Desk Support Specialist

3 days ago


Scottsdale, Arizona, United States Entech Full time
About Entech

We're living and working in the midst of a digital revolution, and the demand for optimized technology practices has never been more critical for businesses. At Entech, it's our mission to help companies navigate the changing environment and accelerate digital realization through the power of solutions, services, and product platforms.

We prioritize authentic partnerships in a collaborative environment, and we're excited to welcome a Help Desk Analyst who is eager to bring their expertise to our team.

Job Summary

We are seeking a Help Desk Analyst to join our IT team. As a Help Desk Analyst, you will be responsible for providing technical support and assistance to end-users.

Key Responsibilities
  • Respond to incoming support requests and provide timely resolution or escalation
  • Troubleshoot hardware, software, and network issues
  • Install, configure, and maintain computer systems and software
  • Assist with user account management and password resets
  • Document and track all support requests in the ticketing system
  • Collaborate with other IT team members to resolve complex technical issues
  • Provide excellent customer service and ensure customer satisfaction
Requirements
  • Basic troubleshooting skills
  • AD experience preferred
  • Good written communication/note-taking
  • Excellent customer service
Company Benefits
  • Health, Dental, Vision, 401(k), 20 days of Paid Time Off (PTO)

Entech is an equal-opportunity employer. No Third-party candidates will be accepted, this is strictly a direct employment opportunity with Entech. We are not able to offer sponsorship at this time. This role is not open to C2C candidates.



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