Help Desk Specialist I ICP

2 months ago


Scottsdale, Arizona, United States HonorHealth Full time
About the Role

HonorHealth is seeking a skilled Help Desk Specialist to provide first-tier technical support for our applications and systems. As a key member of our IT team, you will be responsible for troubleshooting and resolving technical issues, providing training to end-users, and maintaining documentation for support problems and resolutions.

Key Responsibilities
  • Provide day-to-day technical support to staff and member physician offices, including troubleshooting and documentation of troubleshooting guidelines for common problems.
  • Analyze and solve computer application problems, such as improper installation, configuration, and user keying errors.
  • Responsible for answering call queues, responding to email inquiries, and communicating through text regarding ICP technologies.
  • Provide technical assistance to management and staff in understanding capabilities of various databases, hardware, and software.
  • Train end-users on software and hardware needs.
  • Contribute to the coordination of building and testing of systems for supported physician practices and facilitate the installation of new systems as requested.
  • Plan, test, evaluate, and participate in technical aspects of application upgrade implementation activities.
Requirements
  • 2 years of experience in the IT industry.
  • 1 year of experience as an application support analyst, desktop support analyst, or similar role.


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