Customer Experience Representative
22 hours ago
Goldfish Swim School - Waugh Chapel is a culture-driven company that seeks to provide top-notch swim lessons while offering a golden experience to our families. We are dedicated to building a team who values diversity, integrity, compassion, and trust. As a Member Experience Representative, you will play a crucial role in managing front desk tasks, speaking with children and families, and maintaining a school set up for success at every lesson.
About the Job
We are looking for an individual with sales and customer service experience to join our team. You will be responsible for initiating conversations with new and returning families about our lessons, schedule, and curriculum. This includes sharing knowledge, answering questions, reviewing schedule openings, and walking new families through the first-day process. You will also be required to build rapport with parents and family members through excellent customer service, use your expertise to address parent concerns, and use Salesforce to contact online inquiries and share information.
Salary and Benefits
The estimated salary for this position is $16-18 per hour, with competitive pay and membership, sales, and retention bonuses. Additionally, you will receive 5-8 hour shifts with the same days and times each week, thorough paid training, and recognition and rewards for your hard work. You will also have access to free E&A ILTP (lifeguard, CPR & AED) certification and support from your leaders and team.
Requirements
To be successful in this role, you must have a strong presence both answering phones and in person, experience working with Salesforce or similar CRM, computer skills, and experience with Google Suite. You must also have dedication to ensuring customer success and the success of your school, communication skills to work with children, parents, and team members, and the ability to do quality work and represent Goldfish Swim Schools mission to change lives and make a difference every day.
Work Environment
As a Member Experience Representative at Goldfish Swim School - Waugh Chapel, you will be part of a dynamic team that values diversity, integrity, compassion, and trust. Our core values are at the heart of everything we do, and we seek out individuals who believe in doing the right things, making the right decisions, and teaching with integrity, compassion, and trust.
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