Member Experience Representative

2 weeks ago

Gibson Island, United States Goldfish Swim School Full time

Responsive recruiter

At Goldfish Swim School, we care about providing top-notch swim lessons. We also have a reputation for our golden experience & WOW customer service, thanks to the culture created by our team members They are the ones who show our families why they should choose Goldfish Swim School week after week by making learning (and work) FUN

This job is perfect if you have experience in sales and customer service with a natural talent for making other peoples' days brighter and if you're someone who loves kids and is looking to have fun while being part of something bigger. What you'll do here is going to mean something to so many families and make a difference in your community and in each child's life.

What will you be doing?

As a Member Experience Representative, your skills, knowledge and your fin-tastic personality are essential to your community and the families that we serve. You will be responsible for managing front desk tasks, speaking to children and families and maintaining a school that's set up for success at every lesson. You'll use phone, email, text, salesforce and in-person communication to introduce families to our program and guide new families through their first days at Goldfish and be there to support children as they progress from mini and junior swimmers to gliders to pros

  • Initiating conversations with both new and returning families about our lessons, our schedule and ourwell-established and proven curriculum of water safety, swim and swimplay skills. Conversations may include:
    • Sharing knowledge and answering questions about our curriculum and student level placement
    • Reviewing schedule openings and scheduling members into classes through our administrative system
    • Walking new families through the first-day process, offering a tour of our facility and introducing each child to their instructor on their first day
    • Using your expertise to address parent concerns and help them to resolve any issues they may have or act as a concierge to direct unanswerable questions to managers or pool deck supervisors
  • Building rapport with parents and family members through excellent customer service as their schedule and students needs progress through our program. We go above and beyond with the little details every day to give our families and our community the best impression possible
  • Using sales experience to reach new membership and retention goals by communicating over the phone and in person and by following up on leads or previous conversations. You will be responsible for keeping records of all conversations in the computer system or CRM in a way your team can understand
  • Using observation, conversation and relationship development skills to identify parent concerns and offer solutions so that families can stay enrolled in swim lessons
  • Using CRM software, such as Salesforce, to contact online inquiries and sharing the above-mentioned information
  • Making sure you and your team are set up for success by preparing class schedules and reviewing that day's lessons for new, canceled or makeup students
  • Caring for the school by performing administrative duties, managing inventory and materials and by maintaining a sparkly clean facility when needed, making sure we offer the same quality standards for every family that dives through our doors
What can we offer you?
  • Competitive pay from $16-18 per hour with membership, sales and retention bonuses
  • 5-8 hour shifts that are the same days and times each week so you always know when you're working
  • Thorough, paid training, both online and in person, so you feel well-equipped to succeed in your position
  • A fun and tropical environment that's open all year round and is always 90 degrees and sunny
  • Recognition and rewards for your hard work - Gift cards, swag or pizza after a long day of lessons, staff outings, community involvement events like planting trees and feeding our first responders and company-sponsored events like baseball games, bowling, and water park tickets.
  • Free E&A ILTP (lifeguard, CPR & AED) certification
  • Support from your leaders and your team both at work and in life - we believe in providing open, honest communication in a positive environment
What will be expected of you?
  • Ability to swim; everyone on our team is lifeguard, CPR & AED certified. You'll go through our in-house lifeguard certification program as part of your training and you must pass a basic swim test (50 yards) to complete the course.
  • Physical requirements of the day-to-day position include standing, reaching, bending, typing and working from an upright (standing) desk.
  • Ability to work the same scheduled days every week (Ex. Every Monday from 8:30-1:30) including one weekday evening and one weekend day per workweek. Front desk team members are scheduled for 5-8 hour shifts based around lesson times
  • Sales, retention or membership experience with a strong presence both answering phones and in person. Experience working with Salesforce or similar CRM as well as computer skills and experience with Google Suite (GMail, Google Docs, Sheets, etc.)
  • Dedication to ensuring both customer success and the success of your school. Our willingness to help each student as an individual and your ability to bring your own personality to each conversation are key to the success of both you and the school.You must have communication skills to work not only with children, but with parents and team members as well
  • The ability to do quality work and represent Goldfish Swim School's mission to change lives and make a difference every day by going above and beyond with every detail, meeting and exceeding expectations to create a golden experience
  • Doing the right things, making the right decisions and treating people with integrity, compassion and trust
At Goldfish Swim School - Waugh Chapel, our core values are at the heart of everything we do and are behind every decision we make, both in water and in life. That includes the commitment to treating all people with integrity, compassion and trust. We're dedicated to building a team who is diverse in background, identity, perspective, culture and experience. As a proud equal opportunity employer, we value the qualities and characteristics that make you who you are. If you think you can see yourself as part of the GOLDEN Experience, we encourage you to continue and apply

We are a culture-driven company. We practice our core values as much as we practice our swim skills and seek out others who believe in doing the right things, making the right decisions and teaching with integrity, compassion and trust. We are continuously awarded as top employers from our community and from those who matter most - our team

Visit to see what real employes are saying about Goldfish Swim School

Some of our most successful team members have worked in places like:
  • Gym, Fitness and Recreation Center
  • Spa, Hotel and Concierge roles
  • Customer Success Manager, Customer Relations, sales and services team member or inside sales representative
  • Front Desk, Administrative Assistant or Customer Service Representative
  • Inside Sales Representative, Sales Representative or Call Center Representative


Easily apply for this job using your resume or by signing in to your Indeed, ZipRecruiter or other job platform profile You may be redirected to our careers page to apply, but we won't ask you to fill in your entire work history - just attach your resume.

Rate this job ad:

Compensation: $16.00 - $18.00 per hour

Tropical Vibes & Impacting Lives

You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passionNot just a passion for kids or a passion for swimming...it's a special passion for changing - even saving - lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments

Making Waves with Passion, Purpose & Core Values

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team

We go above and beyond with every detail to create a GOLDEN Experience

We believe in nurturing a culture that provides WOW Customer Service

We do the right things, make the right decisions and treat people with Integrity •Compassion •Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life's accomplishments by remembering to Celebrate

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

  • Member Experience Representative

    2 days ago

    Long Island City, United States YMCA Full time

    The Member Experience Representative communicates in person, and by telephone to all constituents of the Long Island City YMCA. Job Description The YMCA of Greater New York is here for all New Yorkers - to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers...

  • Member Experience Representative

    3 days ago

    Long Island City, United States YMCA Full time

    The Member Experience Representative communicates in person, and by telephone to all constituents of the Long Island City YMCA. Job Description The YMCA of Greater New York is here for all New Yorkers - to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers...

  • Member Experience Representative

    5 days ago

    Long Island City, United States YMCA Full time

    The Member Experience Representative communicates in person, and by telephone to all constituents of the Long Island City YMCA. Job Description The YMCA of Greater New York is here for all New Yorkers - to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers...

  • Product Experience Representative

    1 week ago

    Staten Island, New York, United States Apple Full time

    About Apple">At Apple, we're committed to creating products that are not only innovative but also easy to use. As a Product Experience Representative, you'll be the first point of contact for customers entering our store. Your role will involve guiding them through their shopping experience, advising on product features, and providing exceptional customer...

  • Member Services Representative

    6 months ago

    Staten Island, United States PSFCU Full time

    Polish & Slavic Federal Credit Union is committed to supporting our employees' overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes: Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also...

  • Member Service Representative

    7 days ago

    Long Island City, United States United Nations FCU Full time

    Job OverviewWe are seeking a highly skilled Member Service Representative II to join our team at the United Nations FCU.About UsAs a global not-for-profit financial institution, we strive to achieve service excellence and provide peace of mind to our members and colleagues.

  • Member Experience Associate

    5 months ago

    Staten Island, United States Retro Fitness Full time

    Job Overview of Front Desk Staff Member The Front Desk employee is the face of the Retro Fitness outlet; they are the person a member sees when he or she first walks into the facility. It is important that this person be TEAM oriented with great communication skills. Live by the RETRO values - integRity, dEdication, consisTency, expeRience and inOvation!...

  • PT Member Services Representative Planet Fitness Fleming Island

    2 months ago

    Fleming Island, United States Planet Fitness Full time

    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet Member Services, Member Service, Fitness, Representative, Customer Service, Retail, Instructor

  • Earl Opener: Member Services Representative

    5 months ago

    Staten Island, United States Crunch Fitness Full time

    Opener/Early Bird Position Title: Front Desk Representative Requirements: Fluent in English Proficient reading and writing skills Special Skills: Good communication skills Strong customer service skills Responsibilities: Determine the desires, wants and needs of the prospective member by performing a proper Needs Analysis on all Qualified Guests via the...

  • Family Dollar Sales Associate Position

    3 weeks ago

    Gibson, Georgia, United States Family Dollar Full time

    Are you looking for a rewarding career in customer service?We are seeking highly motivated and dedicated individuals to join our team as Customer Service Representatives at Family Dollar. As a valued member of our team, you will play a crucial role in providing exceptional service to our customers, ensuring they have an enjoyable shopping experience.About...

  • Customer Relations Representative

    2 months ago

    Rock Island, United States Jennifer Merema - State Farm Agent Full time

    Benefits: Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Jennifer Merema - State Farm Agent, you will generate the kind of...

  • Account Representative

    3 months ago

    Staten Island, United States Christine Relyea - State Farm Agent Full time

    Benefits: 401(k) Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION:As Account Representative - State Farm Agent Team Member for Christine Relyea - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency...

  • Member Services Associate PT

    1 week ago

    Fleming Island, United States Planet Fitness, Inc. Full time

    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet Member Services, Member Service, Associate, Customer Service, Retail, Instructor

  • Customer Services Representative PT

    2 months ago

    Fleming Island, United States Planet Fitness Full time

    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet Customer Service, Representative, Member Service, Retail, Instructor, Customer

  • Customer Experience Representative

    1 week ago

    Edisto Island, United States Travel + Leisure Full time

    About Us">We are Travel + Leisure Co., a company that puts the world on vacation. With over 19,000 associates across the globe, we operate more than 270 vacation club resort locations. Our mission is simple: to deliver exceptional experiences for millions of travelers worldwide.

  • Patient Care Technician

    3 weeks ago

    Port Gibson, United States Fresenius Medical Care North America Full time

    **POSITION FEATURES:** **Current work schedule Mondays, Wednesdays and Fridays ONLY.** NO EXPERIENCE REQUIRED! ON THE JOB TRAINING **PURPOSE AND SCOPE:** Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization...

  • Member Services Associate Rock Island

    1 week ago

    Rock Island, United States Two Rivers YMCA Full time

    Description We are looking for outgoing, energetic staff to work at the Front Desk opening Mornings and some weekends. Summary: Provide quality member service to members and the community. Have a thorough understanding of office procedures and practices. He/she serves as a member of the membership services staff that is responsible for providing quality...

  • Customer Service Representative

    6 months ago

    Pawleys Island, United States Stark Exterminators Inc Full time

    Customer Service RepresentativeStark Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based upon experience. Our administrative representatives enjoy benefits including: generous...

  • Member Services Associate PT

    1 week ago

    Fleming Island, United States Planet Fitness - PageJAX Group Full time

    Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and Responsibilities  Greet members, prospective members and guests, providing exceptional customer service. Handle all front...

  • Sales Representative

    2 weeks ago

    Staten Island, United States Sleep Number Full time

    Company OverviewSleep Number is a sleep wellness technology leader. For nearly four decades, we have placed sleep at the center of wellbeing, improving over 15 million lives with our Sleep Number smart beds. We are guided by our purpose – to improve the health and wellbeing of society through higher quality sleep. This is exemplified through our 4,000+...