Customer Service Representative

5 months ago

Staten Island, United States PLS Financial Services Full time

Overview

:

Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. They are the “face" of PLS. As such, they are accountable for delivering superior customer service. They also sell company products and services. The CSR is accountable for maintaining company standards of quality and complying with all policies and procedures. 

Job Responsibilities:

Providing outstanding customer service to ensure repeat business Promoting our products and services to current and potential customers Ensuring all transactions are completed in compliance with federal, state, and local regulations Following company policies and procedures Maintaining a balanced cash drawer Completing all transactions accurately, including cash handling Using multiple computer applications to access information and process transactions Resolving customer complaints or referring complaints to the Store Manager for resolution Maintaining a safe, organized, and clean environment Performing other duties as instructed by management Qualifications

Job Requirements:

Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred Ability, willingness, and comfort to engage with customers Strong verbal communication Ability to drive sales Exceptional attention to detail and ability to multi-task Professional appearance and demeanor Able to work flexible hours, including early morning, evenings, weekends, and holidays English fluency is required English/Spanish bilingual is a plus

Physical Requirements:

Must be able to sit and/or stand for long periods of time. Ability to lift 15 lbs. Must be able to work in restrictive spaces and keep their concentration in a busy environment with moderate to high noise levels

Benefits:

Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, on-going training available.

Pay:

The approximate hourly wage range for the Customer Service Representative in New York is between $16.00 and $17.00.

We strive to demonstrate our Core Values in all positions at PLS:

Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results

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