Swim Instructor and Customer Service Representative
4 days ago
About the Role: We are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Representative at Goldfish Swim School. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing front desk tasks, and supporting our members in achieving their swimming goals.
Responsibilities:
- Provide top-notch customer service to our members and guests, responding to phone calls, emails, and in-person inquiries
- Manage front desk tasks, including scheduling lessons, processing payments, and maintaining accurate records
- Collaborate with our instructors and staff to ensure seamless lesson delivery and high-quality customer experience
- Maintain a clean and organized workspace, adhering to health and safety standards
- Participate in ongoing training and professional development to enhance skills and knowledge
Requirements:
- High school diploma or equivalent required; some college or previous experience in a customer-facing role preferred
- Excellent communication and interpersonal skills, with ability to work effectively with diverse groups
- Basic computer skills and familiarity with CRM software (Salesforce)
- Able to lift up to 25 pounds and stand for long periods
- Availability to work a variety of shifts, including weekdays, weekends, and holidays
Benefits:
- Competitive hourly rate: $16-$18/hour
- Ongoing training and professional development opportunities
- Fun and dynamic work environment
- Opportunities for advancement and growth within the company
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