National Security Manager

4 days ago

Atlanta, Georgia, United States Sunstates Security Full time

About Sunstates Security

Sunstates Security is a leading provider of security services, committed to delivering exceptional customer service and quality work environments for its team across the country. With a reputation for excellence, we're dedicated to hiring, developing, and retaining a diverse and exceptionally qualified workforce.

We offer a comprehensive benefits package, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Our employees are provided with the tools and knowledge they need to be successful and hands-on management support.

Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC's America's Fastest Growing Private Companies list.

Job Summary

Sunstates Security is seeking a highly experienced National Account Manager to oversee the daily functioning of all client sites, including operations, customer service, personnel management, security & safety in accordance with Sunstates objectives. The ideal candidate will be available to support services and address any related issues arising from the Service Agreement.

Key Responsibilities

  • Provide operational direction to team members and manage all activities related to security, safety, and continuity.
  • Act as primary point of contact for the sites and contact the regional and corporate office when necessary.
  • Identify and recruit new talent.
  • Process new employees through the Sunstates Security onboarding system.
  • Train, develop, motivate, and empower all security personnel to oversee the day-to-day site operations and promote the highest standards of efficiency, profitability, customer service, and ethics.
  • Manage employee performance for the sites, including appraising performance, administering reward and incentive programs, coaching, and staff development initiatives, and corrective actions with branch management guidance.
  • Develop and maintain processes and procedures for efficient GSOC operations.
  • Provide oversight and feedback to mitigate issues and improve performance with internal teams and systems.
  • Provide exemplary customer service to the client and escalate issues as required.
  • Monitor and track metrics and key performance indicators for regularly scheduled reviews and audits.

Requirements and Qualifications

  • 5-10 years of related management experience.
  • Bachelor's degree is highly preferred.
  • Prior security, law enforcement, or military experience is highly preferred.
  • Successful management experience with a security command center (SOC/GSOC).
  • Advanced level/knowledge of computers and technology and access control software.
  • Experience with Access Control - CCure9000 Administration and Monitoring Station experience preferred.
  • Experience with CCTV Operations and Troubleshooting – Genetec system experience preferred.
  • Experience with ServiceNow ticket system is preferred.
  • Ability to navigate and interface with other technology support organizations.
  • Willing to undergo an extensive background check.
  • Great customer service and communication skills.
  • Ability to regularly travel to all contracted sites for client as needed.

Benefits

Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Regional Management) are invited to join our security team.

We are proud to be an Equal Opportunity Employer and supporter of our military veterans.

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