Customer Service Representative

1 month ago


Somerville, Massachusetts, United States Randstad Full time
Job Title: Customer Service Representative

Randstad, in partnership with Mass General Brigham, is seeking a skilled Customer Service Representative to join their call center team. As a key member of the team, you will be responsible for providing exceptional customer service to patients and families, ensuring a positive experience through professional, efficient, and effective telephone and online interactions.

Key Responsibilities:
  • Respond to patient inquiries and resolve issues in a timely and professional manner.
  • Utilize ITIL best practices to answer and record calls, process user-generated self-service tickets, and escalate issues when necessary.
  • Communicate effectively with patients and families through various channels, including telephone, email, and instant messaging.
  • Prioritize work based on guidance provided by the Patient Gateway Supervisor and escalate issues that cannot be resolved in a timely manner.
Requirements:
  • 0 years of experience
  • Entry-level experience

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.



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