Customer Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Community Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, handling transactions, and promoting our products and services.
Key Responsibilities:
- Provide exceptional customer service to members, responding to their needs and resolving issues in a timely and professional manner.
- Process transactions, including deposits, withdrawals, and loan payments, accurately and efficiently.
- Cross-sell credit union products and services to members, promoting our offerings and meeting sales goals.
- Maintain accurate records and reports, ensuring compliance with regulatory requirements.
- Participate in ongoing training and development, staying up-to-date on credit union policies and procedures.
Requirements:
- High school diploma or equivalent required; prior banking experience preferred.
- Excellent communication and interpersonal skills, with a strong focus on customer service.
- Ability to work in a fast-paced environment, handling multiple tasks and priorities.
- Basic math skills and accuracy in handling cash and financial transactions.
- Proficiency in computer software and systems, including Microsoft Office and credit union-specific applications.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The chance to make a real difference in the lives of our members.
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