Field Operations Specialist III

2 weeks ago


Charleston, West Virginia, United States MPF Federal LLC Full time
Job Overview

MPF Federal LLC is in search of Field Consultants to enhance family support services within designated regions. The role involves traveling to engage with existing resources, focusing on bridging gaps and improving services for Service members and their families, especially those in remote areas.

Primary Duties:

  • Offer guidance and referrals to Service members and their families.
  • Create and sustain a comprehensive directory of government-endorsed family programs and support services in the assigned region.
  • Identify deficiencies in available services/resources and work collaboratively with Military OneSource, DoD, State Joint Force HQ, and local community resources to fill these gaps.
  • Assist in organizing events to raise awareness of military community services, including relocation assistance, counseling, personal and family life education, financial management services, deployment support, and exceptional family member services.
  • Encourage cooperation between military and civilian organizations to enhance service delivery.
  • Conduct presentations and disseminate information to foster networks of volunteers, as authorized by the Government.
  • Provide assistance to unit/command and family support personnel through briefings, information sharing, and training, as sanctioned by the Government.

Qualifications:

  • Must be a U.S. Citizen with proficient English language skills.
  • Exhibit strong customer service abilities and familiarity with call center operations.
  • Possess an understanding of military culture.
  • A Bachelor’s degree or equivalent professional experience is required.
  • A minimum of 15 years of relevant military experience as an Active Duty, National Guard, or Reserve service member, or as a spouse of a service member, or significant civilian experience in Military Service programs.
  • Must successfully pass a criminal background check and fingerprint verification.
  • Completion of a DoD-initiated Tier 2 (Low-Risk) Suitability Investigation is mandatory.
  • Residence within a specified distance of designated military installations is required.
  • Experience in marketing, recruitment, counseling, or educational instruction is preferred.

MPF Federal LLC is committed to equal employment opportunities. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not face discrimination based on disability. We provide a competitive compensation package that includes a salary, medical benefits, paid time off, holiday pay, and additional perks.



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