Sales Support Manager
9 hours ago
Job Summary
The Sales Support Manager at Furnitureland South, Inc. is responsible for overseeing and providing guidance for Design Consultant resolution of post-sale issues. This individual serves as a liaison between other departments and the design consultant as it relates to that resolution.
Key Responsibilities
- Review and process post-sale documents to ensure timely and accurate resolution.
- Oversee the completion of outstanding order tasks to maintain high levels of customer satisfaction.
- Assist the Sales Education team with workshops and systems training in a classroom setting to enhance sales skills.
- Navigate and resolve post-sale problems between Furnitureland South clients and design consultants when an escalation occurs, requiring excellent communication skills.
- Assist design consultants with order entry, overrides, and processes to ensure seamless sales operations.
- Assist with some sales manager responsibilities when there is not one available, including handling cash deposits, working with a design consultant to close a sale, and counseling for job-related functions.
- Work with Sales Managers to develop and coach Design Consultants related to post-sale performance.
- Perform other duties as assigned to support the sales team.
Requirements
- A bachelor's degree from an accredited University and two to four years of sales or sales management experience.
Preferred Qualifications
- Proficient with NetSuite and Microsoft Office Suite.
- Experience working in the Home Furnishings industry, specifically in Furniture Sales or Furniture Sales Management.
Working Conditions
This is an onsite role that operates in a professional office environment. The job requires the ability to work under moderate stress and requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.
Physical Requirements
The employee is regularly required to talk or hear and has specific vision abilities required by this job, including close vision and the ability to adjust focus.
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