Virtual Services Customer Representative

4 weeks ago


Springfield, Illinois, United States George Mason University Full time
Job Summary:

The Virtual Services Customer Representative will provide exceptional customer service to current and prospective students of George Mason University. This role is part of the Mason Student Services Center (MSSC) team, which offers centralized support services for students.

Key Responsibilities:

Provide information and solutions to customers via phone, email, and other virtual means

Utilize a case management system to troubleshoot and track customer inquiries

Remain current on university policies and procedures

Maintain confidentiality with sensitive information

Requirements:

Excellent customer service skills in all methods of communication

Ability to engage with customers in writing and via telephone in a clear, positive, professional manner

Sensitive to culture diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds

Work Environment:

This is a part-time position requiring a minimum commitment of 12-15 hours per week, including hours during semester breaks, summer months, and occasional special events. The MSSC operates Monday-Friday, 9:00am to 5:00pm, with a possible extension of those hours in the future.

About the Department:

The Division for Enrollment Management optimizes student recruitment and retention by developing and implementing strategic enrollment plans, overseeing the admissions process, providing financial aid services, and managing the Mason Student Services Center. The team provides assistance to new and continuing students at all points of their academic career, in one convenient location, thus eliminating the need to visit multiple offices on campus.

How to Apply:

For full consideration, applicants must apply for the Virtual Services Customer Representative position at George Mason University. Please complete and submit the online application, including three professional references with contact information, and provide a cover letter and resume. Additionally, please provide a schedule of your availability for Mondays through Fridays (9am - 5pm) and indicate your current state of residence.

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