Operations Director

6 days ago


San Diego, California, United States Vets Hired Full time
About the Role

We're seeking a seasoned Operations Director to lead our DashMart facilities and drive operational excellence. As a key member of our team, you will be responsible for overseeing the day-to-day operations of 2-4 locations, ensuring seamless processes, efficient workflows, and exceptional customer experiences.

Key Responsibilities:
  • Leadership: Recruit, lead, coach, and retain a high-performing team of Supervisors and Operations Associates, fostering a culture of excellence and accountability.
  • Operational Oversight: Oversee the day-to-day operations of DashMart locations, ensuring all site processes run smoothly, efficiently, and safely.
  • Process Improvement: Design, build, and execute process improvement projects to drive operational efficiencies and employee experience.
  • Cross-Functional Collaboration: Work closely with central teams to ensure seamless execution of customer-centric initiatives and provide your team with the necessary tools, resources, and support.
Requirements:
  • Problem-Solving: You're a critical thinker who solves problems from first principles, embracing innovative solutions and resisting traditional thinking.
  • Leadership Experience: You have a proven track record of leading and managing teams of 15+ employees, with a strong focus on employee development and retention.
  • Analytical Skills: You're a data-driven decision maker with excellent Excel and data analysis skills, able to drive business outcomes through data-driven insights.
  • Relentless Drive: You're a results-oriented individual who is willing to go above and beyond to achieve exceptional results, even in ambiguous or fast-paced environments.
  • Education: You hold a 4-year college degree and have 3+ years of experience in operations, consulting, strategy, or a related field.
Bonus Points:
  • Startup Experience: You have experience starting or scaling a successful startup, with a proven track record of driving growth and innovation.
  • Logistics Expertise: You have operational experience in logistics and/or warehousing, with a strong understanding of supply chain management and customer-centric logistics.
  • Team Building: You have a proven ability to build and train high-performing teams, with a focus on employee development and retention.
  • Technical Skills: You have familiarity with SQL and other technical tools, with a strong ability to analyze and interpret complex data sets.

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