Customer Service Ambassador

3 weeks ago


Louisville, Kentucky, United States Myriad Hotel Full time

Job Title: Guest Service Agent

Compensation: $16/hr

At Myriad Hotel, we're seeking a skilled Guest Service Agent to deliver exceptional customer experiences and create lasting memories for our guests. As a key member of our team, you'll be responsible for responding to guest inquiries, requests, and complaints in a prompt and professional manner.

Key Responsibilities:

  • Provide personalized service to guests, ensuring their needs are met and exceeded.
  • Maintain a thorough understanding of hotel services, room types, and rates to provide accurate information to guests.
  • Offer recommendations and assistance to guests regarding local attractions, restaurants, and transportation.
  • Arrange transportation, tours, and reservations based on guest requests and preferences.
  • Collaborate with housekeeping to prioritize room readiness and address guest requests for room service or maintenance.

Requirements:

  • High school diploma or equivalent.
  • Previous experience in a customer service or hospitality role is preferred.
  • Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
  • Strong problem-solving skills and the ability to handle guest inquiries and complaints professionally and efficiently.
  • Proficiency in using hotel management systems and software.
  • Detail-oriented with strong organizational skills to handle multiple tasks and prioritize effectively.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays.

Myriad Hotel is a purpose-led, performance-driven company that fosters a culture of belonging based on respect, connection, openness, and authenticity. We're committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

Our Company: Weyland Ventures, Weyland Ventures Hospitality, Common Bond Hotel Collection.

Weyland Ventures is a multi-disciplinary real estate development firm known for creating unique mixed-use properties in urban areas across the nation. We're dedicated to preserving the community's unique heritage while creating new and vibrant neighborhoods.



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