Patient Ambassador

4 weeks ago


Louisville, Kentucky, United States Crothall Healthcare Full time
Job Title: Patient Ambassador

Crothall Healthcare is seeking a Patient Ambassador to serve as the primary representative of the Patient Experience Team for their respective unit. The ideal candidate will have excellent communication skills and be able to effectively interact with patients, families, and healthcare staff.

Key Responsibilities:
  • Conduct new admission visits to all assigned units within a specified timeframe.
  • Ensure that all employees demonstrate a respectful and hospitable attitude towards patients and families.
  • Support client satisfaction by promoting a positive patient experience.
  • Assist in developing and monitoring a department/unit patient satisfaction action plan.
  • Perform other duties as assigned.
Requirements:
  • Prior customer service experience is preferred but not required.
  • Ability to work effectively in a fast-paced environment.
  • Strong communication and interpersonal skills.

Crothall Healthcare offers a competitive salary and a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off.



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