Customer Service Representative

2 weeks ago


Santa Ana, California, United States UHSM Unite Health Share Ministries Full time
About Unite Health Share Ministries

Unite Health Share Ministries (UHSM) is a nonprofit, faith-based health sharing ministry that connects Christian families to administer medical cost sharing. Our mission is to help members fulfill their purpose to care for one another and positively impact communities.

Job Summary

We're seeking a top-tier Customer/Member Services Representative to create a successful journey for our clients. This role requires an emphasis on customer centricity, high energy, and a commitment to customer satisfaction and retention.

Key Responsibilities
  • Respond to member inquiries and complaints in a professional and timely manner.
  • Handle escalated calls, resolving complex member issues.
  • Research and resolve customer issues across multiple databases.
  • Stay up-to-date on all aspects of health program benefits, including medical and pharmacy.
  • Work in a team environment to collaborate and bring new ideas to benefit members and the company.
Requirements
  • High School Diploma / GED (or higher).
  • 6+ months of Call/Contact Center experience.
  • 6+ months of Customer Service experience analyzing and solving customer problems.
What We Offer
  • Competitive Hourly.
  • Health, Dental, Vision, and 403(b) with company match.
  • A great culture where you work with the founders and key stakeholders in a relaxed, but innovative atmosphere.

UHSM is an Equal Opportunity Employer. We're committed to creating a positive impact on members' lives by educating and making the healthcare industry easier to understand.



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