Automotive Client Relationship Manager

1 day ago

Hamilton, Ohio, United States MSCCN Full time

About the Role: As a Vehicle Operations Support Specialist, you will play a critical role in ensuring the smooth operation of our vehicle reconditioning process. This includes working closely with commercial clients, mechanic shops, and internal teams to manage account relationships, communicate effectively, and meet customer requirements.

Key Responsibilities:

  • Collaborate with commercial clients to provide accurate information about their vehicle's condition and facilitate necessary approvals for reconditioning and repairs.
  • Coordinate with mechanic shops to ensure timely completion of repairs and maintain open communication with clients throughout the process.
  • Review and update condition reports, approving and auditing vehicle repair reports to ensure accuracy and quality.
  • Conduct vehicle inspections with account representatives, providing recommendations for reconditioning to enhance vehicle value.
  • Respond promptly to customer inquiries regarding their vehicles, providing exceptional service and support.
  • Maintain effective communication with Lot Operations and Recon departments to ensure efficient movement of vehicles and timely completion of reconditioning tasks.
  • In conjunction with account representatives, administrators, and specific procedures, prepare sale vehicle runs, including scheduling, notices to customers, and more.
  • Work with commercial clients and key vendors to manage key ordering and accounting.
  • Collaborate with Lot Operations and Quadrant Coordinators to ensure proper scanning and organization of account vehicles.
  • Inspect vehicles in sale lines, locate missing vehicles, and collaborate with account representatives to ensure vehicles are prepared for sale.

Requirements:

  • High school diploma or equivalent, plus 3 years of experience in a related field.
  • OR alternative combinations, such as degrees or certifications beyond high school, or 5 years of relevant experience.
  • Basic computer skills are essential for this role.

Compensation: This position offers an hourly salary range of $15.87 to $23.75, influenced by factors like location and candidate qualifications.

Benefits Package:

  • Receive a minimum of 16 hours of paid time off monthly and 7 paid holidays annually.
  • Additionally, access paid time off for bereavement, voting, jury duty, volunteering, military leave, parental leave, and COVID-19 vaccine leave.

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