Automotive Service Advisor
4 days ago
Job Title: Automotive Service Advisor - Customer Experience Specialist
Location: Butler, PA
Job Type: Full-time
Overview of Diehl Volkswagen of ButlerWe are a leading automotive dealership dedicated to delivering exceptional customer service and satisfaction. Our team is passionate about providing top-notch vehicle maintenance and repair services.
About the RoleSalary: $55,000 - $65,000 per year (dependent on experience)
Job Description: As an Automotive Service Advisor, you will play a vital role in ensuring our customers receive exceptional service and support throughout their vehicle ownership journey.
- Greet customers in a timely and friendly manner
- Obtain accurate information regarding the customer's vehicle, documenting any concerns on the repair order
- Advise customers on maintenance intervals according to manufacturer specifications
- Provide customers with a complete and accurate estimate for labor and parts
- Explain all charges for services performed on their vehicle
- Obtain prior authorization from customers or warranty companies for necessary repairs
- Handle phone inquiries regarding customer concerns, appointments, and follow up on work-in-progress
- Verify manufacturer and extended warranty coverage
- Customer service experience: 2 years (preferred)
- DMS experience (preferred)
- Clean driving record
- Excellent time management skills
- Commitment to 100% customer satisfaction
- Basic computer skills, including typing and Microsoft Excel
- Organized, professional, and courteous demeanor
- Competitive salary
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
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