Automotive Service Advisor

4 days ago


Hamilton, Ohio, United States Diehl Volkswagen of Butler Full time

Job Title: Automotive Service Advisor - Customer Experience Specialist

Location: Butler, PA

Job Type: Full-time

Overview of Diehl Volkswagen of Butler

We are a leading automotive dealership dedicated to delivering exceptional customer service and satisfaction. Our team is passionate about providing top-notch vehicle maintenance and repair services.

About the Role

Salary: $55,000 - $65,000 per year (dependent on experience)

Job Description: As an Automotive Service Advisor, you will play a vital role in ensuring our customers receive exceptional service and support throughout their vehicle ownership journey.

  • Greet customers in a timely and friendly manner
  • Obtain accurate information regarding the customer's vehicle, documenting any concerns on the repair order
  • Advise customers on maintenance intervals according to manufacturer specifications
  • Provide customers with a complete and accurate estimate for labor and parts
  • Explain all charges for services performed on their vehicle
  • Obtain prior authorization from customers or warranty companies for necessary repairs
  • Handle phone inquiries regarding customer concerns, appointments, and follow up on work-in-progress
  • Verify manufacturer and extended warranty coverage
Requirements and Qualifications
  • Customer service experience: 2 years (preferred)
  • DMS experience (preferred)
  • Clean driving record
  • Excellent time management skills
  • Commitment to 100% customer satisfaction
  • Basic computer skills, including typing and Microsoft Excel
  • Organized, professional, and courteous demeanor
Benefits
  • Competitive salary
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance


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