Car Reconditioning Team Lead

1 day ago


Hamilton, Ohio, United States MSCCN Full time

Job Summary: As a Vehicle Operations Support Specialist, you will be responsible for ensuring the smooth operation of our vehicle reconditioning process. You will work closely with commercial clients, mechanic shops, and internal teams to manage account relationships, communicate effectively, and meet customer requirements.

Key Responsibilities:

  1. Work with commercial clients to relay information regarding the condition of their car and obtain required approvals to move forward with reconditioning and repairs.
  2. Coordinate work to be performed with the mechanic shop to ensure timely repairs and relay back to client the progress.
  3. Review and update condition report; approve and audit vehicle repair report.
  4. Walk vehicles with/for account representative and make recommendations for reconditioning to increase vehicle value.
  5. Respond to customer inquiries relating to vehicles.
  6. Provide quality service and assist in resolving problems.
  7. Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
  8. In coordination with account representative, account administrator, and account-specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
  9. Work with commercial clients and key vendors to order and account for keys.
  10. Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
  11. Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.

Qualifications:

  • High School Diploma/GED
  • 3 years of experience in a related field or combination of education and experience
  • Basic computer skills required

Pay Range: $15.87-$23.75 per hour

Benefits:

  • At least 16 hours of paid time off per month and 7 paid holidays per year
  • Paid time off for bereavement, voting, jury duty, volunteer time, military leave, parental leave, and COVID-19 vaccination leave


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