Senior Experience Design Director

3 days ago

Hartford, Connecticut, United States Travelers Insurance Full time
Experience Design Director

Travelers is seeking an experienced Experience Design Director to lead our Experience Design team in creating seamless, multi-channel customer experiences. As a key member of our organization, you will be responsible for setting strategies and goals for the discovery and creation of new and improved solutions that result in unified, inclusive, and valuable experiences for our customers, agents, and employees.

Key Responsibilities:
  • Lead teams to define strategy and north star visions while working with stakeholders to craft roadmaps, define themes, epics, and feature priorities.
  • Apply domain-specific expertise, leadership, and perspective to programs and activities, while helping to shape product and journey vision, strategy, roadmaps, and decision-making in and across business units.
  • Communicate strategies and decisions, coordinate the work of individuals and teams, and lead the collection, analysis, prioritization, and application of feedback.
  • Establish and manage achievement of XD function strategic objectives for your team, including policies, practices, staffing, and budgets.
  • Define research and design strategies for products and services by coordinating and guiding the creation and improvement of models, concepts, and design elements.
  • Ensure effective strategies for, and ability to execute, research and testing activities that gather user experience data, evaluate the usability of solutions, and determine the effectiveness of concepts.
  • Orchestrate and foster effective collaboration with various stakeholders to shape design strategy and objectives through a human-centered approach that leverages research-based insights, experimentation, and data-informed decision making.
  • Help set objectives and practices for defining and adopting new and improved tools, methods, and processes.
  • Coach and mentor XD staff to shape and accelerate their advancement, guide team and practice development, strengthen leadership abilities, and help identify and recruit top candidates to the XD practice.
Requirements:
  • Deep and wide experience crafting seamless, multi-channel customer experiences, with an eye towards how other actors service those customers.
  • Ability to influence stakeholders and drive consensus.
  • Experience in a related field, such as HCI, VCD, Service Design, Anthropology, etc.
  • Twelve years of related experience.
  • Innovation mindset.
  • Three to five years of leadership experience (formal management or other).
  • Advanced knowledge of most areas, expert level knowledge and application three or more, and the ability to teach others at an advanced level.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

Travelers is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive workplace where everyone feels valued and respected. If you are a motivated and experienced Experience Design Director looking for a new challenge, please submit your application.

  • Senior Director of Experience Design

    3 days ago

    Hartford, Connecticut, United States Travelers Full time

    Job Title: Senior Director of Experience DesignWe are seeking a highly skilled Senior Director of Experience Design to join our team at Travelers. As a key member of our Experience Design team, you will be responsible for leading the design of customer experiences that are intuitive, engaging, and meet the needs of our customers.About the Role:The Senior...

  • Senior Director of Experience Design

    24 hours ago

    Hartford, Connecticut, United States Travelers Full time

    Experience Design LeaderAt Travelers, we're committed to delivering exceptional experiences for our customers, agents, and employees. As the Senior Director of Experience Design, you'll play a critical role in shaping our Experience Design strategy and vision. You'll lead a team of talented designers and researchers, guiding them to create innovative...

  • Senior Experience Design Director

    1 day ago

    Hartford, Connecticut, United States Travelers Insurance Full time

    Travelers Insurance Experience Design Director Job DescriptionWe are seeking an experienced Experience Design Director to join our team at Travelers Insurance. As a key member of our Experience Design team, you will be responsible for leading the development of customer-centric experiences that drive business results.Key Responsibilities:Lead...

  • Senior Experience Design Lead

    2 weeks ago

    Hartford, Connecticut, United States Travelers Full time

    Job Title: Senior Experience Design LeadTravelers is seeking a Senior Experience Design Lead to join our Experience Design team. As a key member of our team, you will be responsible for leading the discovery and creation of new and improved solutions that result in unified, inclusive, and valuable experiences for our employees.Key Responsibilities:Provide...

  • Senior Experience Design Lead

    3 weeks ago

    Hartford, Connecticut, United States Travelers Full time

    Senior Experience Design LeadTravelers is seeking a seasoned Senior Experience Design Lead to join our Experience Design team. As a key member of our team, you will be responsible for leading the discovery and creation of new and improved solutions that result in unified, inclusive, and valuable experiences for our employees.Key Responsibilities:Provide...

  • Senior Director of Software Engineering

    3 days ago

    Hartford, Connecticut, United States Oracle Full time

    Senior Director of Software EngineeringOracle is seeking a highly experienced Senior Director of Software Engineering to lead our Identity and Access Management organization. This role will be responsible for managing large engineering teams, delivering distributed systems, and operating them in multiple regions. The ideal candidate will have a strong...

  • Director of Customer Experience

    2 weeks ago

    Hartford, Connecticut, United States The Travelers Indemnity Company Full time

    Experience Management Director - Voice of Agent ResearchAt The Travelers Indemnity Company, we're committed to delivering exceptional customer experiences that drive business growth and customer loyalty. As a Director of Experience Management - Voice of Agent Research, you'll play a critical role in shaping our customer experience strategy and driving...

  • Senior Design Engineer

    1 month ago

    Hartford, Connecticut, United States Doosan Corp Full time

    Job Title: Senior Design EngineerWe are seeking a highly skilled Senior Design Engineer to join our team at Doosan Corp. As a key member of our engineering team, you will be responsible for the design, development, and integration of mechanical, structural, and thermal systems for hydrogen-based energy systems.Key Responsibilities:Execute the overall design,...

  • Senior Experience Design Lead

    1 month ago

    Hartford, Connecticut, United States Travelers Full time

    About the RoleWe are seeking a highly skilled Senior Experience Design Lead to join our Experience Design team at Travelers. As a key member of our team, you will be responsible for translating desired business outcomes, technical considerations, and user goals into best-in-class experiences that represent the Travelers industry-leading quality.Key...

  • Marketing Director

    1 day ago

    East Hartford, Connecticut, United States English Meadows Senior Living Full time

    Job DescriptionEnglish Meadows Senior Living is a locally owned company providing excellent care to our wonderful Residents. We are passionate about assisted living and ensure each of our Caregivers looks forward to the day just as much as our Residents in our communities.We are seeking a talented and experienced Marketing Director to join our senior living...

  • Divisional Sales Director

    1 month ago

    West Hartford, Connecticut, United States Brookdale Senior Living Full time

    Divisional Director of SalesAbout the RoleWe are seeking a highly skilled and experienced Divisional Director of Sales to lead our sales team and drive business growth. As a key member of our leadership team, you will be responsible for developing and executing sales strategies to achieve occupancy and revenue goals.Key ResponsibilitiesLead a team of...

  • Senior Design Engineer

    1 week ago

    Hartford, Connecticut, United States Cyient Full time

    Job Title: Senior Design EngineerCyient is a global engineering and technology solutions company that partners with leading organizations worldwide to deliver innovative solutions.As a Senior Design Engineer, you will be responsible for designing, building, and maintaining complex systems and products, leveraging digital technologies and advanced analytics...

  • Divisional Sales Director

    4 weeks ago

    West Hartford, Connecticut, United States Brookdale Senior Living Full time

    Divisional Director of Sales Job DescriptionAbout the RoleWe are seeking a highly skilled and experienced Divisional Director of Sales to lead our sales team and drive business growth. As a key member of our leadership team, you will be responsible for developing and executing sales strategies to achieve occupancy and revenue goals.Key ResponsibilitiesLead a...

  • Senior Design Engineer

    4 weeks ago

    Hartford, Connecticut, United States Cyient Full time

    Job Title: Senior Design EngineerCyient is a global engineering and technology solutions company that partners with clients to operate as part of their extended team. As a Senior Design Engineer, you will be responsible for leading the design and development of complex engineering systems.Key Responsibilities:Lead the design and development of engine test...

  • Senior Director of Cloud Architecture

    2 days ago

    Hartford, Connecticut, United States Oracle Full time

    Senior Director of Cloud ArchitectureOracle is seeking an experienced Senior Director of Cloud Architecture to lead our Cloud Identity and Access Governance A-Team. As a key member of our team, you will be responsible for spearheading the adoption and implementation of our Access Governance solutions.Key Responsibilities:Guide clients on the best possible...

  • Senior Director of Business Architecture

    3 weeks ago

    Hartford, Connecticut, United States The Travelers Indemnity Company Full time

    Job OpportunityWe are seeking a highly skilled and experienced Senior Director of Business Architecture to join our team at The Travelers Indemnity Company. This role will play a critical part in shaping the future of our organization and driving business growth through strategic planning and execution.Key ResponsibilitiesInfluence organizational direction...

  • Associate Director, Application Design

    3 weeks ago

    Hartford, Connecticut, United States Sun Life Full time

    Job Title: Associate Director, Application DesignJob Summary:SLC Management is a leading global asset management firm providing innovative investment solutions to institutional investors. We are seeking an Associate Director, Application Design to provide technical leadership in implementing and integrating applications with our existing infrastructure.Key...

  • Senior Interior Designer

    2 weeks ago

    Hartford, Connecticut, United States Jobot Full time

    Job Summary:The Senior Interior Designer is a key member of our design team, responsible for leading projects from concept to completion. With over 10 years of experience in interior design, this role requires a strong understanding of design principles, project management, and leadership skills.Key Responsibilities:Develop and implement interior design...

  • Senior Interior Designer

    4 weeks ago

    Hartford, Connecticut, United States Jobot Full time

    Job Summary:The Senior Interior Designer will collaborate with the design and project leadership teams to develop innovative interior design solutions. This role involves leading projects of various scales, demonstrating advanced design leadership, and establishing a strong presence in the interior design community.Key Responsibilities:Develop and implement...

  • Senior Interior Hotel Designer

    4 weeks ago

    Hartford, Connecticut, United States Jobot Full time

    Senior Interior Hotel DesignerWe are seeking a highly skilled Senior Interior Hotel Designer to join our team at Jobot. As a key member of our design team, you will be responsible for leading projects of various scales, demonstrating advanced design leadership, and establishing a strong presence in the interior design community.Key...