Restaurant Operations Manager

3 weeks ago


Green Brook NJ, United States Baskin Robbins Full time

Restaurant Operations Manager

At Baskin Robbins, we're looking for a skilled Restaurant Operations Manager to join our team. As a Shift Leader, you'll be responsible for coaching Crew Members to execute operational Brand standards and deliver a great and friendly guest experience. Your goal will be to set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Key Responsibilities:

  • Work in a Team Environment
  • Support a respectful team environment
  • Communicate shift priorities, goals and results with team members
  • Support the training of crew members as requested
  • Provide coaching and feedback to crew members
  • Maintain Operational Excellence
  • Create and maintain a guest first culture in the restaurant
  • Resolve guest issues
  • Ensure Brand standards, recipes, and systems are executed
  • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
  • Drive Profitability
  • Drive sales goals and results
  • Execute restaurant standards and marketing initiatives
  • Manage cash over/short during shift
  • Ensure all products are prepared according to Brand standards

Requirements:
  • Fluent in English
  • Experience as a Dunkin Crew Member or above for at least 6 months within the last 12 months
  • Basic computer skills
  • High School diploma or equivalent, preferred

Competencies:
  • Guest Focus
  • Passion for Results
  • Problem Solving and Decision Making
  • Interpersonal Relationships & Influence


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