Restaurant Operations Manager
3 weeks ago
Restaurant Operations Manager
At Baskin Robbins, we're looking for a skilled Restaurant Operations Manager to join our team. As a Shift Leader, you'll be responsible for coaching Crew Members to execute operational Brand standards and deliver a great and friendly guest experience. Your goal will be to set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Key Responsibilities:
- Work in a Team Environment
- Support a respectful team environment
- Communicate shift priorities, goals and results with team members
- Support the training of crew members as requested
- Provide coaching and feedback to crew members
- Maintain Operational Excellence
- Create and maintain a guest first culture in the restaurant
- Resolve guest issues
- Ensure Brand standards, recipes, and systems are executed
- Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
- Drive Profitability
- Drive sales goals and results
- Execute restaurant standards and marketing initiatives
- Manage cash over/short during shift
- Ensure all products are prepared according to Brand standards
Requirements:
- Fluent in English
- Experience as a Dunkin Crew Member or above for at least 6 months within the last 12 months
- Basic computer skills
- High School diploma or equivalent, preferred
Competencies:
- Guest Focus
- Passion for Results
- Problem Solving and Decision Making
- Interpersonal Relationships & Influence
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