Customer Service Associate

4 days ago


Lewis Center, Ohio, United States SUPERIOR CENTRAL BEV MASTER Full time
Customer Service Representative

At SUPERIOR CENTRAL BEV MASTER, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries, resolve issues, and provide accurate information in a timely and professional manner.
  • Communication: Develop and maintain professional relationships with internal and external customers, including associates and suppliers.
  • Problem-Solving: Analyze and resolve customer complaints in a fair and efficient manner.
  • Sales Support: Process in-house sales transactions and provide suggestions for increasing sales of Company products.
  • Collaboration: Work closely with delivery, warehouse, and sales personnel to expedite or trace missing or delayed deliveries.
Requirements:
  • Education: High school diploma or equivalent.
  • Experience: Previous customer service/telephone experience.
  • Skills: Efficient computer and telephone system operating skills, excellent problem-solving skills, basic mathematical and superior organizational abilities, attention to detail and accuracy, ability to professionally handle complaints, proficiency in Microsoft Office and Google Suite.

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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