Front Desk Coordinator

3 days ago


Oakland, California, United States UC San Diego Full time
Job Summary

The Front Desk Coordinator is a key member of the Cancer Center team, responsible for providing exceptional patient service and administrative support. This role requires a high level of organization, attention to detail, and effective communication skills.

Key Responsibilities
  • Provide a warm and welcoming experience for patients and families
  • Manage patient registration, insurance verification, and appointment scheduling
  • Conduct registration, insurance, and authorization verification
  • Update patient demographics and appointment arrival information
  • Manage petty cash drawer and co-pay collection
  • Answer multi-line incoming calls and respond to patient inquiries
  • Scan incoming medical records and maintain accurate records
  • Collaborate with Cancer Center physicians, nurses, and staff to ensure seamless patient care
Requirements
  • Three years of relevant experience in a healthcare setting
  • Prior scheduling experience
  • Proven knowledge of third-party payors, including federal, state, and private health plans
  • Experience with patient check-in/check-out and cash handling
  • Demonstrated experience with insurances and authorizations
  • Knowledge of appointment scheduling systems, preferably Epic
  • Microsoft applications, including MS Word, Excel, Outlook, Teams, and PowerPoint
Preferred Qualifications
  • Epic-Cadence experience
  • Medical terminology
  • Outpatient oncology experience
  • Experience in a large, complex healthcare setting
  • Bilingual in Spanish/English
Work Environment

The Front Desk Coordinator will work in a fast-paced, dynamic environment with a focus on providing exceptional patient care. The role requires flexibility and adaptability, with occasional weekend and holiday coverage.

Compensation

The annual full pay range for this position is $54,664 - $67,944, with an hourly equivalent of $26.18 - $32.54. The hiring pay scale may be adjusted based on internal equity, budget, and collective bargaining agreements.



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