Patient Scheduling Representative

4 weeks ago


San Antonio, Texas, United States Sports Medicine Associates of San Antonio Full time
Job Summary

We are seeking a highly motivated and detail-oriented Patient Scheduling team member to join our team at Sports Medicine Associates of San Antonio. As a Patient Scheduling Representative, you will be responsible for managing large volumes of inbound calls, answering general questions, and making appointments in a timely and efficient manner.

Key Responsibilities
  • Manage inbound calls and respond to patient inquiries in a professional and courteous manner.
  • Make appointments for physicians and ensure accurate scheduling of patient appointments.
  • Use computer systems to refer patient information and set up new patients.
  • Communicate with Clinical Coordinators regarding add-ons, delays, cancelations, and no-shows.
  • Verify patient information and add notes as necessary.
  • Explain patient financial responsibility and inform patients of payment requirements.
  • Provide information on practice policies and procedures.
  • Secure patient information and maintain confidentiality.
  • Perform general administrative tasks as directed by the Patient Experience Manager or Team Lead.
Requirements
  • High School diploma or GED required.
  • 1+ years of experience working in an office, clerical, or medical facility.
  • Knowledge of medical practice software (NextGen HER) and electronic medical records (EMR) required.
  • Excellent telephone etiquette, customer service skills, and basic math skills.
  • Bilingual in Spanish and English (preferred).
Benefits
  • Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance, and 401K.
Work Schedule
  • 8 hour shift.
  • Day shift.
  • Monday to Friday.
  • On-site required.


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