Customer Service Supervisor

2 weeks ago


Oakland, California, United States Transdev Full time
About the Role:

Transdev is seeking a Customer Service Supervisor to oversee the customer service department, ensuring high-quality service levels are met. The ideal candidate will have experience working with diverse customer groups and possess excellent communication skills.

Key Responsibilities:
  • Supervise customer service representatives and provide training as needed.
  • Identify training opportunities and develop performance evaluations.
  • Resolve escalated customer issues and maintain a call center abandon rate of 5% or less.
  • Assist with customer service and reservation call queues as needed.
  • Ensure schedule adherence and maintain accurate employee records.
  • Meet or exceed monitored team call targets each quarter.

Requirements:
  • Possess a high school diploma or equivalent.
  • Experience working with the elderly or persons with disabilities is preferred.
  • Proficient English skills, both verbally and in written form.
  • Ability to work with customers and co-workers with diverse ethnic backgrounds and disabilities.

Work Environment:

The majority of the work is performed on-site in a professional office setting that is well-lit, climate-controlled, dust-free, and smoke-free. Some off-site work settings may be necessary dependent on need. Building and work areas are fully ADA accessible.
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