Customer Service Supervisor
2 weeks ago
Transdev is seeking a Customer Service Supervisor to oversee the customer service department, ensuring high-quality service levels are met. The ideal candidate will have experience working with diverse customer groups and possess excellent communication skills.
Key Responsibilities:
- Supervise customer service representatives and provide training as needed.
- Identify training opportunities and develop performance evaluations.
- Resolve escalated customer issues and maintain a call center abandon rate of 5% or less.
- Assist with customer service and reservation call queues as needed.
- Ensure schedule adherence and maintain accurate employee records.
- Meet or exceed monitored team call targets each quarter.
Requirements:
- Possess a high school diploma or equivalent.
- Experience working with the elderly or persons with disabilities is preferred.
- Proficient English skills, both verbally and in written form.
- Ability to work with customers and co-workers with diverse ethnic backgrounds and disabilities.
Work Environment:
The majority of the work is performed on-site in a professional office setting that is well-lit, climate-controlled, dust-free, and smoke-free. Some off-site work settings may be necessary dependent on need. Building and work areas are fully ADA accessible.
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