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Boat Service Operations Manager

2 months ago


Miami, United States Bass Pro Inc Full time
Job Summary

The Boat Service Manager is a key role within the Bass Pro Shops organization, responsible for overseeing the daily operations of the Boat Service department. This position reports directly to the Boat Manager and is accountable for ensuring the efficient and effective delivery of service to customers.

Key Responsibilities
  • Department Leadership: Provide direction and guidance to the Boat Service team, ensuring that all tasks and projects are completed to the highest standard.
  • Service Delivery: Oversee the scheduling and assignment of service work orders, ensuring that all work is completed on time and to the customer's satisfaction.
  • Inventory Management: Maintain accurate and up-to-date inventory records, ensuring that all parts and supplies are properly stocked and managed.
  • Customer Service: Foster a culture of excellent customer service, ensuring that all customers receive a positive and professional experience.
  • Team Development: Identify and develop the skills and abilities of team members, ensuring that they have the necessary tools and resources to perform their jobs effectively.
  • Operational Efficiency: Continuously monitor and improve the efficiency of the Boat Service department, identifying areas for improvement and implementing changes as necessary.
Requirements
  • Experience: 2-4 years of experience in a retail boating or similar industry, with a proven track record of success in a supervisory or leadership role.
  • Skills: Strong leadership and communication skills, with the ability to motivate and inspire team members. Proficiency in PC-based word processing, spreadsheets, and data-based management systems.
  • Education: High school diploma or equivalent required, with a degree in a related field preferred.
Benefits
  • Medical: Comprehensive medical insurance, including health, dental, and vision coverage.
  • Dental: Separate dental insurance plan, including coverage for routine cleanings and major procedures.
  • Vision: Separate vision insurance plan, including coverage for eye exams and corrective lenses.
  • 401(k): Company-matched 401(k) retirement savings plan.
  • Paid Time Off: Generous paid time off policy, including vacation, sick leave, and holidays.