Internal Marketing and Operations Director

1 week ago


Egg Harbor Township, United States Behavioral Crossroads Full time
Job Summary:

We are seeking a detail-oriented Lead Call Center Representative to join our team. As a key member of our Call Center team, you will be responsible for developing and maintaining CRM database, creating eligibility and screening tools, and driving admissions.

Key Responsibilities:
  • Develop and maintain CRM database for prescreened clientele
  • Create and update eligibility and screening tools for outpatient clients in Behavioral Crossroads programs
  • Drive admissions, scheduling, and follow-up on missed appointments to drive corporate growth and stability
  • Understand payor mix, benefit analysis of private pay, and out-of-network insurances
Requirements:
  • 2+ years of experience in customer-facing roles, preferably in healthcare or insurance industry
  • Strong analytical and problem-solving skills
  • Excellent communication and leadership skills
Salary:

$60,000 - $80,000 per year, depending on experience



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