Customer Service Operations Director

3 days ago


Boothbay Harbor, Maine, United States Hannaford Supermarkets Full time

Hannaford Supermarkets has a rich history dating back to 1883, when it started as a fresh produce vendor in Portland, Maine. Today, the company remains committed to its roots by partnering with local farmers and producers through its Local program. This initiative not only celebrates local foods but also preserves farmland, promotes local traditions, and supports local jobs. In fact, Hannaford was the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

As a Customer Service Operations Director, you will play a vital role in ensuring excellent customer experiences across our stores. Your primary responsibility will be to lead and manage a team of customer service representatives, providing guidance and support to ensure they have the necessary skills and knowledge to deliver exceptional service to our customers. You will work closely with other departments, such as sales and marketing, to develop and implement strategies that enhance customer satisfaction and loyalty.

The estimated salary for this position is $65,000-$85,000 per year, depending on experience and qualifications. At Hannaford Supermarkets, we offer a competitive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with company match. We are an equal opportunity employer and welcome applications from diverse candidates.

  • A bachelor's degree in business administration or a related field;
  • At least 5 years of experience in customer-facing roles, preferably in retail or hospitality;
  • Excellent leadership and communication skills;
  • Ability to work in a fast-paced environment and adapt to changing priorities.


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