IT Operations Management Director

6 days ago


Pearl Harbor, United States Leidos Full time

Job Overview

Leidos seeks an experienced IT Operations Management Director to lead our team in delivering exceptional network operations services to the Navy Marine Corps Intranet (NMCI).

The successful candidate will be responsible for providing on-site leadership and oversight of the SMIT NMCI Network Operations Center (NOC) – West, ensuring the capabilities team follows established processes and procedures. This includes mentoring and coaching personnel, leading employee engagement discussions, and assisting with career growth opportunities.

Key Responsibilities

  • Provide on-site leadership support to the SMIT NMCI Network Operations – West location in Pearl Harbor, HI, and report to the Network Operations Center Lead in Meridian ID.
  • Support the Director of Operations and Director of Network Operations for all aspects of 24x7x365 Enterprise Operations.
  • Responsible for situational awareness improvements and modernization of the SMIT NMCI Norfolk Network Operations Center, focusing on achieving Network Operations Service Level Requirements (SLRs).
  • Lead and manage IT capabilities teams across the SMIT NMCI Network Operations (NetOps) area of responsibility, including leadership and oversight of ~200 personnel.
  • Communicate and coordinate across Network Operations Center (NOC), Current Operations (CO), Command Center (CC), and Battle Watch (BW) Liaison in NIPRNet and SIPRNet environments.
  • Provide leadership and support to Enterprise Operations Managers (EOMs), Critical Situation Managers (CSMs), Watch Officers (WOs), Command Center Watch Technicians (CCWTs), Tier 2 Information Technology (IT) Subject Matter Experts (SMEs), and Battle Watch Liaisons.
  • Maintain SMIT NMCI Enterprise situational awareness by attending key meetings and daily briefings.
  • Develop, review, and maintain policies, procedures, work instructions, and knowledge articles to ensure compliance with customer requirements and industry best practices.
  • Support other Enterprise Operations activities as assigned to ensure overall operations success.

Requirements

  • Bachelor of Science Degree in Computer Science or IT Disciplines, or Master of Science Degree with relevant experience.
  • Must be a U.S. Citizen with a Top-Secret clearance.
  • Proven experience in large DoD Enterprise Operations capabilities.
  • Experience leading 100+ IT professionals across multiple Enterprise Operations locations.
  • Ability to assess and assign simple to highly complex actions.
  • Strong written and verbal communication skills to collaborate with customer representatives and stakeholders.
  • Understanding of key ITIL processes and managed services contracts in Government Owned Contractor Operated (GOCO) and Contractor Supported (GOGO-CS) environments.
  • Occasional Travel may be required.

Estimated Salary Range: $108,550 - $196,225



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