Customer Service Manager
1 week ago
Become a key player in our Customer Service team and drive commercial success while providing expert customer support and consultation.
As a Customer Service Manager, you will be responsible for the commercial processing and operational handling of contracts, identifying and managing revenue opportunities, and advising customers on finding the right solutions.
Key Responsibilities:
- Independent responsibility for commercial processing and operational handling of contracts
- Identify and manage revenue opportunities within your scope of responsibilities
- Advise customers on finding the right solutions and proactively sell customer-oriented services
- Responsible for perfect functioning of customer interface while giving consideration to contractual service agreements and internal KPIs
- Independently manage the customer relationship at the operational level and ensure its ongoing development, resolve complaints
- Responsible for correct cost booking and timely invoicing
- Consult customers on managing internal supply chain
Requirements:
- High school diploma/GED desirable
- College degree/vocational training desirable
- Bachelor's degree desirable
- At least 2 years of experience in MRO Customer Service required
- Fluency in English language required
- German and Spanish language desirable
- Knowledge in MRO Customer Service required
- Knowledge in SAP, MAX and CSR Training or equivalent OJT desirable
- MS Office as user
- Excellent communication skills
- Excellent problem solving
- Excellent customer orientation
- Excellent flexibility
- Excellent intercultural awareness
- Excellent reliability
- Responsible for budget: costs and revenue - Influences up to USD 50,000
- Assessment screening
- Willingness to travel
- Constant time pressure
- High stress levels
- Must possess permit to work in the U.S.
About Lufthansa Technik Component Services LLC:
Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods, we ensure the durable reliability and availability of our customers' aircraft fleets.
We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, and VIP Services and Innovation), the Lufthansa Technik Group offers its approximate 800 customers worldwide, a complete range of services round about aircraft technology.
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