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Customer Service Representative
2 months ago
LaSalle Network is seeking a highly skilled Customer Service Representative to support our growing business and new clients. As a key member of our team, you will be responsible for delivering exceptional customer experiences and resolving consumer inquiries in a timely and professional manner.
Key Responsibilities- Resolve consumer inquiries and issues promptly and effectively
- Create a positive customer experience by setting clear expectations and following through on commitments
- Document all interactions and update consumer records in our technology system
- Demonstrate excellent customer-care skills, including empathy, active listening, and professionalism
- Achieve individual key department performance objectives, such as quality assurance and productivity
- Handle sensitive matters with courtesy and professionalism, escalating issues as needed
- Adhere to department policies and procedures, as well as HIPAA regulations
- Strong attention to detail and ability to take initiative to resolve inquiries and issues
- Demonstrated interpersonal, customer relations, and communication skills
- Ability to listen and document notes simultaneously
- Ability to read, analyze, and interpret verbal and written instruction
- Maintains high energy and positive attitude
- Ability to remain calm under pressure
- Adapts quickly to change and balances multiple priorities in a fast-paced environment
LaSalle Network is a leading provider of direct hire and temporary staffing services. We help organizations hire faster and connect top talent with opportunities. Our team specializes in Accounting and Finance, Administrative, Marketing, Technology, Supply Chain, Healthcare Revenue Cycle, Call Center, Human Resources, and Executive Search.
We offer a range of benefits, including medical, dental, and vision coverage, family medical leave, worker's compensation, paid leave, and sick leave. If you are interested in this role and feel qualified, please apply today.", "lang_code": "en-US"}