Operations Manager

6 days ago

Merrillville, Indiana, United States RMH Franchise Corporation Full time
Job Description

Job Title: Restaurant Manager

Job Summary:

We are seeking a highly skilled and experienced Restaurant Manager to join our team at RMH Franchise Corporation. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:

  • Manage Restaurant Environment:
    • Ensure prompt, friendly service according to company guidelines.
    • Direct overall activities and performance of associates.
    • Ensure the immediate response and correction of all verbal guest complaints to self and staff; inform GM of all verbal and written complaints.
    • Ensure guest contact and satisfaction through 100% table visits.
    • Responsible for the Responsible Service of Alcohol through associate training, communication, and guest interaction.
    • Maintain adequate departmental inventory levels.
    • Ensure product preparation and presentation uncompromisingly meeting company standards.
    • Effectively schedule associates to meet sales demands.
    • Maintain effective safety and security programs according to company policy and government standards.
    • Correct unsafe practices or conditions.
    • Promote and manage restaurant organization, cleanliness, and sanitation.
    • Perform routine maintenance and immediately inform GM of needed repairs.
    • Advise GM of any non-routine situation.
    • Communicate with other managers daily through management log and shift change meetings.
  • Manage Associate Performance:
    • Promote quality recruitment and referrals of potential management candidates.
    • Promote Applebee's training procedures of new managers.
    • Help maintain a trained staff through effective use of employment orientation, individual training sessions, associate meetings, and implementation of company policy.
    • Determine job assignments on a shift-by-shift basis.
    • Develop an environment of constant development of associates, including informal shift reviews and participates in the development of written evaluations every six months.
    • Assess the effectiveness of associates, provide candid, fair feedback on a regular basis, and continuously work with associates on their areas of development.
    • Conduct thorough Applebee's approved interviews and make hiring decisions related to hourly employees.
    • Determine rate of pay for hourly employees.
    • Ensure an immediate response to all employee complaints and take steps to address them; inform GM of all complaints and People Resources, when appropriate.
    • Demonstrate proper execution of training systems as outlined by the company while emphasizing the importance of training to associates.
    • Monitor acceptable associate performance and document situations that require or could lead to disciplinary or corrective action, including termination of employment. Monitor progressive discipline when appropriate.
    • Make recommendations regarding the promotion of hourly employees.
    • Assure compliance with company policies, practices, and procedures.
  • Maintain Controls:
    • Responsible for a designated department of the restaurant.
    • Responsible to control cost in assigned department.
    • Determine materials and inventory to be purchased for assigned department.
    • Maintain and control the assets of the company.
    • Assure compliance with local, state, and federal laws, regulations, and guidelines.
    • Report progress towards achieving restaurant performance objectives at management meetings.
    • Comply with all cash handling procedures.
    • Execute weekly food and liquor inventories/costs at the GM's request and is accountable for completion.
    • Responsible for preparing and submitting accurate daily paperwork to the GM.
  • Development:
    • Demonstrate organizational skills.
    • Complete all assignments and duties properly and on schedule.
    • Develop goals and action plans for personal/professional growth.
    • Serve as a role model for managers and associates.
    • Develop self on all store-related technology.
  • Behavioral Performance Expectations:
    • Each employee of Applebee's is expected to adhere to the highest degree of professional behavior and ethical standards. This pertains to both management and non-management staff.
    • The degree of professionalism to which this individual represents the organization in and outside of the office to co-workers, business partners, vendors, and guests. Professionalism is demonstrated by appearance, language, and conduct.
    • The degree to which the employee demonstrates supportiveness, cooperation, and respect to fellow employees, both peers and supervisory staff members, as well as the degree to which the employee has earned the respect of others.
    • The degree to which the employee recognizes their responsibility to maintain confidentiality with reference to any proprietary, confidential, or personal information that might be deemed inappropriate to share with others. This includes both coworkers and non-coworkers.

Applebee's Service Promise Expectations:

  • Make Friendly, Personal Connections
  • Keep it Clean and Comfortable
  • Set the Pace and be Attentive
  • Make it Right, Serve it Fast
  • Find it, Fix it

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