Senior Customer Experience Liaison
2 days ago
- You will understand our customers’ business requirements and execute according to defined procedures and metrics.
- You will build and nurture long-term relationships with customers and internal teams.
- You will proactively identify and solve program exceptions, collaborating with the Global Service Centre team.
- You will maintain procedures and metrics in line with business changes and analyze and address any gaps in service levels.
- You will present program initiatives to internal stakeholders and coordinate projects initiated by clients or our team.
- You will act as a liaison between our team and clients to improve understanding and communication.
- Strong technical skills, including familiarity with Maersk systems and MS Office tools.
- Excellent communication skills, both written and verbal.
- A customer-focused mindset and the ability to work well under pressure.
- A solid understanding of logistics and supply chain management.
- Experience in transportation or logistics, with at least 3-5 years in SCM or a related industry.
- Client or program management experience is a plus.
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Senior Customer Experience Liaison
4 weeks ago
Charlotte, North Carolina, United States A.P. Mller - Maersk AS Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Experience Partner to join our team at A.P. Moller - Maersk A/S. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional service, and driving sales growth.Key ResponsibilitiesUnderstand...
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Senior Customer Experience Partner
4 weeks ago
Charlotte, North Carolina, United States Maersk Full timeCustomer Experience ExcellenceMaersk is seeking a seasoned professional to join our team as a Senior Customer Experience Partner. In this pivotal role, you will be responsible for building and nurturing long-term relationships with customers, providing exceptional service, and driving sales growth.About the Role:As a Senior Customer Experience Partner, you...
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Senior Customer Experience Partner
3 weeks ago
Charlotte, North Carolina, United States A.P. Møller - Maersk AS Full timeSenior Customer Experience Partner Role OverviewAt A.P. Møller - Maersk A/S, we are seeking a skilled Senior Customer Experience Partner to join our team. As a key member of our organization, you will play a pivotal role in delivering exceptional customer service and driving sales growth.Key Responsibilities:* Understand customer business requirements and...
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Customer Service Liaison
3 weeks ago
Charlotte, North Carolina, United States CRG Full timeJob Summary:CRG is seeking a highly skilled Customer Service Liaison to join our team. As a Customer Service Liaison, you will be responsible for handling inbound calls, providing consultation services to customers, and maintaining a thorough knowledge of products and policies.Responsibilities: Make inbound calls per day handling a variety of questions and...
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Senior Customer Experience Analyst
4 weeks ago
Charlotte, North Carolina, United States Red Ventures Full timeAbout the RoleWe are seeking a Senior Customer Experience Analyst to join our team at Red Ventures. As a key member of our Client Services Group, you will work closely with business leaders to drive customer experience optimization and growth.Key ResponsibilitiesDevelop and implement data-driven strategies to enhance customer experience and drive business...
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Senior Customer Experience Analyst
3 weeks ago
Charlotte, North Carolina, United States Red Ventures Full timeAbout the Role:We are seeking a Senior Customer Experience Analyst to join our team at Red Ventures. As a key member of our Client Services Group, you will work closely with business leaders to drive customer experience optimization and growth.Key Responsibilities:Develop and implement data-driven strategies to enhance customer experience and drive business...
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Customer Service Liaison
4 weeks ago
Charlotte, North Carolina, United States Southern Fireplace and Garage Door Full timeJob OverviewSouthern Fireplace and Garage Door is seeking a highly skilled Customer Service Representative to join our team. As a liaison between our Production Team and our Customers, you will play a critical role in achieving the highest level of service.Key ResponsibilitiesCommunicate effectively with builders, field superintendents, and retail customers...
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Senior Customer Experience Analyst
3 weeks ago
Charlotte, North Carolina, United States Red Ventures Full timeAbout the Role:We are seeking a highly skilled Senior Customer Experience Analyst to join our team at Red Ventures. As a key member of our Client Services Group, you will be responsible for working with business leaders to drive customer experience optimization and improve site performance.Key Responsibilities:Operate as an owner, utilizing data and a deep...
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Customer Experience Associate
4 weeks ago
Charlotte, North Carolina, United States Hertz Full timeJob SummaryThe Customer Experience Associate is responsible for providing exceptional customer service, ensuring customer satisfaction, and creating a culture of empowerment for employees to deliver excellent service. This role involves first contact resolution, customer interaction experience, and handling customer issues at the counter with the highest...
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Patient Experience Liaison
3 weeks ago
Charlotte, North Carolina, United States Piedmont Healthcare PA Full timeJob DescriptionAt Piedmont Healthcare PA, we are seeking a highly skilled Patient Experience Liaison to join our team. This dynamic professional will be responsible for delivering exceptional patient services at all levels, ensuring a positive experience for our patients.Key Responsibilities:Interact and communicate with patients throughout their care...
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Caregiver - Senior Care Specialist
3 weeks ago
Charlotte, North Carolina, United States Sunrise Senior Living Full timeJob SummaryWe are seeking a compassionate and dedicated Caregiver to join our team at Sunrise Senior Living. As a Caregiver, you will play a vital role in providing high-quality care and services to our residents, ensuring their physical, emotional, and social needs are met.Responsibilities:Provide assistance with activities of daily living, such as bathing,...
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Caregiver - Senior Care Specialist
3 weeks ago
Charlotte, North Carolina, United States Sunrise Senior Living Full timeJob SummaryWe are seeking a compassionate and dedicated Caregiver to join our team at Sunrise Senior Living. As a Caregiver, you will play a vital role in providing high-quality care and services to our residents, ensuring their physical, emotional, and social needs are met.Responsibilities:Provide assistance with activities of daily living, such as bathing,...
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Customer Support Liaison
1 month ago
Charlotte, North Carolina, United States Heartwood Tree Care Full timeCustomer Support SpecialistThe Customer Support Specialist plays a vital role in ensuring exceptional customer experiences at Heartwood Tree Care. This position requires strong communication skills, the ability to handle multiple tasks, and a passion for delivering outstanding customer service.Key Responsibilities:Act as the primary point of contact for...
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Caregiver - Senior Care Specialist
3 weeks ago
Charlotte, North Carolina, United States Sunrise Senior Living Full timeJob SummaryAs a Caregiver at Sunrise Senior Living, you will play a vital role in providing exceptional care and services to our residents. You will be responsible for building meaningful relationships with seniors and their families, assisting with daily living activities, and creating a supportive and engaging environment.ResponsibilitiesProvide...
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Customer Service Liaison
3 weeks ago
Charlotte, North Carolina, United States State Farm Insurance Full timeCustomer Relations RepresentativeAt State Farm Insurance, we're committed to delivering exceptional customer experiences. As a Customer Relations Representative, you'll play a vital role in achieving this goal. Your key responsibilities will include:Key Responsibilities:• Assist customers with their insurance needs, providing personalized support and...
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Student Engagement Liaison
1 month ago
Charlotte, North Carolina, United States Perkins Management Services Company Full timeJob OverviewPerkins Management Services is seeking a dedicated professional to enhance our food service experience across historically black colleges and universities (HBCUs). The ideal candidate will act as a liaison between our company and the student bodies of our client institutions, focusing on continuously improving our offerings and ensuring that our...
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Customer Service Liaison
4 weeks ago
Charlotte, North Carolina, United States Wells Fargo Full timeJob SummaryWe are seeking a highly skilled Customer Service Associate to join our team at Wells Fargo. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and internal stakeholders.Key ResponsibilitiesAssist clients with inquiries and concerns related to Alternative Investment productsProvide...
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Customer Service Liaison
1 month ago
Charlotte, North Carolina, United States Royal Manufacturing Full timeJob Title: Customer Service Representative-StoneAt Royal Manufacturing, we are committed to providing exceptional customer service to our clients. We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team.Key Responsibilities:Develop and maintain strong relationships with clients to ensure their needs are met and...
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Customer Service Liaison
3 weeks ago
Charlotte, North Carolina, United States Orkin Full timeKey Responsibilities:As a Customer Relations Specialist at Orkin, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an exceptional experience.You will field incoming requests, schedule service visits, and maintain efficient customer relations.Key Skills:Excellent communication and interpersonal skillsAbility to work...
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Customer Service Liaison
3 weeks ago
Charlotte, North Carolina, United States Tarheel Linen Service , Inc. Full timeAre you a motivated and dependable individual looking for a stable career opportunity? Tarheel Linen Service, Inc. is a growing regional family-owned company that has been servicing customers since 1934. We are seeking an inside Customer Service Representative to join our team.The ideal candidate will have excellent telephone skills, computer experience, and...