Senior Customer Experience Liaison

2 days ago


Charlotte, North Carolina, United States Maersk Full time
{"Job Title": "Senior Customer Experience Partner", "Job Summary": "As a Senior Customer Experience Partner at Maersk, you will play a pivotal role in understanding our customers’ businesses, providing excellent service, and driving sales growth. You’ll have the chance to work with a diverse range of customers, from handling many accounts to managing larger, more complex clients with significant business impact.", "Key Responsibilities": "
  • You will understand our customers’ business requirements and execute according to defined procedures and metrics.
  • You will build and nurture long-term relationships with customers and internal teams.
  • You will proactively identify and solve program exceptions, collaborating with the Global Service Centre team.
  • You will maintain procedures and metrics in line with business changes and analyze and address any gaps in service levels.
  • You will present program initiatives to internal stakeholders and coordinate projects initiated by clients or our team.
  • You will act as a liaison between our team and clients to improve understanding and communication.
", "Requirements": "
  • Strong technical skills, including familiarity with Maersk systems and MS Office tools.
  • Excellent communication skills, both written and verbal.
  • A customer-focused mindset and the ability to work well under pressure.
  • A solid understanding of logistics and supply chain management.
  • Experience in transportation or logistics, with at least 3-5 years in SCM or a related industry.
  • Client or program management experience is a plus.
", "About Maersk": "Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law."}

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