Resident Manager

3 days ago


Milwaukee, Wisconsin, United States Community Advocates Full time
Job Summary

Community Advocates seeks a Resident Manager to oversee the daily operations of our Autumn West Safe Haven. This role provides consumer support in a 24/7 residential environment for individuals experiencing mental health and co-occurring challenges.

Key Responsibilities
  • Provide consistent coverage for assigned shifts in a primarily unsupervised environment.
  • Attend to general housekeeping needs of common areas, kitchen, bathroom, and office areas.
  • Monitor the Safe Haven to create a safe and therapeutic environment for consumers.
  • Conduct rounds to ensure consumer safety.
  • Perform administrative functions, including noting changes in consumer behaviors and reporting incidents to the Program Manager and Care Coordinator.
  • Provide crisis intervention as needed, including involving other staff, administration, or emergency personnel.
  • Work independently, monitoring security cameras and resident entry/exits.
  • Maintain written and oral communication of incidents in accordance with Safe Haven policies.
  • Demonstrate flexibility and adaptability in response to unexpected consumer demands.
  • Attend staff meetings and participate in monthly Resident Manager Meetings.
Qualifications
  • Minimum High School Diploma or GED required.
  • Understanding and sensitivity to matters relating to homelessness, mental illness, and alcohol/drug abuse.
  • Ability to interact comfortably and persuasively with diverse residents, staff, and volunteers.
  • Ability to establish and maintain professional boundaries when working with residents.
  • Ability to assess emergency situations and respond effectively.
  • Effective verbal and written communication skills.
  • Basic computer experience (Microsoft Office, Excel spreadsheets, etc.) is highly desirable.
  • Ability to maintain confidentiality related to consumer care.
  • Physically able to perform duties, including lifting up to 25 pounds, climbing stairs, and prolonged standing or sitting.

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