Technical Support Engineering Manager
3 weeks ago
About the Role
As a Technical Support Engineering Manager at UKG, you will lead a team of technical support specialists in providing world-class customer service to our customers. Your team will be responsible for resolving technical issues, providing product training, and ensuring customer satisfaction.
Key Responsibilities
- Lead and guide a team of technical support specialists in resolving customer issues and providing product training.
- Develop and implement strategies to improve customer satisfaction and reduce support requests.
- Collaborate with cross-functional teams to identify and resolve technical issues.
- Provide coaching and feedback to team members to improve their skills and performance.
- Manage and analyze team metrics to identify areas for improvement.
Requirements
- 3+ years of experience in technical support or a related field.
- Strong leadership and communication skills.
- Ability to analyze and resolve complex technical issues.
- Experience with technical product support and the underlying technologies.
What We Offer
UKG is a dynamic and innovative company that offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
Equal Opportunity Employer
UKG is an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment.
-
Technical Support Specialist
3 weeks ago
Lowell, Massachusetts, United States Pankaj SIngh Troubleshoot WFR Training Company Full timeJob Summary: We are seeking a highly skilled Technical Support Engineer to join our team at Pankaj Singh Troubleshoot WFR Training Company. The successful candidate will be responsible for delivering high-quality technical support on Kronos Workforce HR and Payroll as well as other suite products to a variety of end users.Key Responsibilities:Provide...
-
Technical Support Specialist
4 weeks ago
Lowell, Massachusetts, United States UKG (Ultimate Kronos Group) Full timeJob SummaryUKG is seeking a highly skilled Technical Support Specialist to join our Global Support team. As a Technical Support Specialist, you will be responsible for delivering exceptional customer support and resolving complex technical issues related to our Human Capital Management (HCM) software.Key ResponsibilitiesProvide timely and effective support...
-
Technical Support Specialist
3 weeks ago
Lowell, Massachusetts, United States JABRA Corporation Full timeJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Jabra Corporation. As a Technical Support Specialist, you will be responsible for delivering exceptional customer experiences through technical support and solutions. Your primary focus will be on providing Tier 2 technical support and solutions to customers via...
-
Software Engineering Manager
3 weeks ago
Lowell, Massachusetts, United States UKG (Ultimate Kronos Group) Full timeAbout the Role:UKG is seeking a seasoned Engineering Manager to join our dynamic team. As a first-line manager, you will lead a team of talented engineers, driving technical excellence, fostering a culture of ownership, and ensuring the successful delivery of high-impact projects.Key Responsibilities:Provide technical leadership and direction for major...
-
Civil Engineering Manager
4 weeks ago
Lowell, Massachusetts, United States New Leaf Energy, LLC Full timeAbout the RoleNew Leaf Energy is a leading clean energy developer that partners with landowners, policymakers, and other stakeholders to accelerate the transition to a world powered by renewable energy. We identify high-value sites, work with landowners and local communities to develop them, and partner with long-term asset owners to bring the most impactful...
-
Jabra Support Engineer, Tier 2
4 weeks ago
Lowell, Massachusetts, United States GN Group Full timeJob Title:Jabra Support Engineer, Tier 2Job Summary:We are seeking a highly skilled Jabra Support Engineer, Tier 2 to join our team. As a key member of our Product Support Team, you will be responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those tickets to Tier 3 when...
-
Jabra Support Engineer, Tier 2
4 weeks ago
Lowell, Massachusetts, United States JABRA Corporation Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our Jabra Support Team. As a Technical Support Specialist, you will be responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those tickets to Tier 3 when applicable.Key ResponsibilitiesResolve...
-
Jabra Technical Support Specialist
3 weeks ago
Lowell, Massachusetts, United States JABRA Corporation Full timeJob SummaryAs a Jabra Technical Support Specialist, you will be responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those tickets to Tier 3 when applicable. You will own all communication with internal and external stakeholders while the ticket resides in Tier 2.Key...
-
Civil or Environmental Engineer
2 weeks ago
Lowell, Massachusetts, United States TRC Companies Full timeAbout TRC CompaniesAt TRC, we strive to be at the forefront of engineering services by combining scientific expertise with cutting-edge technology to create innovative solutions for our clients.Our team is dedicated to delivering creative solutions that meet local needs, helping our clients thrive in a rapidly changing world.Job OverviewWe are seeking a...
-
Senior Applications Engineer
3 weeks ago
Lowell, Massachusetts, United States Cirtec Medical Full timeJob SummaryThe Applications Engineer II at Cirtec Medical Corporation is responsible for generating proposals for engineering projects involving mechanical devices, value-added assemblies, and high-precision components. This role requires collaboration with cross-functional engineering teams to assess and document technical development plans, incorporating...
-
Senior Quality Engineering Manager
3 weeks ago
Lowell, Massachusetts, United States DSJ Global Full timeSenior Quality Engineering ManagerIn this role, you will be responsible for driving excellence in quality engineering practices across the organization. With over 20 years of experience in Wafer Fab Quality Engineering, you will possess a strong understanding of reliability engineering and qualification procedures.Key ResponsibilitiesProcess ImprovementYou...
-
Senior Product Engineer
4 weeks ago
Lowell, Massachusetts, United States RTX Full timeJob SummaryWe are seeking a highly skilled Product Engineer to join our team at RTX. As a key member of our manufacturing team, you will be responsible for driving collaboration across work centers and disciplines to resolve technical issues, improve efficiencies, and optimize overall product yield.Key ResponsibilitiesAddress major yield and technical issues...
-
Manufacturing Engineer
4 weeks ago
Lowell, Massachusetts, United States Michael Page Full timeAbout Our ClientA leading contract manufacturer in the electronics space serving the military. With a team of 50 people onsite, they are seeking to expand their team of manufacturing engineers and grow based on new sales numbers and larger project continuing to flow in in 2024.Job DescriptionThe Manufacturing Engineer will be responsible for developing...
-
Product Support Manager
4 weeks ago
Lowell, Massachusetts, United States UKG (Ultimate Kronos Group) Full timeAbout the RoleWe are seeking a highly skilled Product Support Manager to join our team at UKG. As a Product Support Manager, you will be responsible for leading a team of Product Support Representatives who provide exceptional customer service to our UKG Pro and WFM customers.Key Responsibilities:Manage a team of Product Support Representatives to ensure...
-
Software Development Engineer
4 weeks ago
Lowell, Massachusetts, United States UKG (Ultimate Kronos Group) Full timeAbout the RoleUKG is seeking a talented Software Engineer to join our team. As a Software Engineer, you will be responsible for designing, developing, testing, and deploying software solutions that meet the needs of our customers.You will work closely with our cross-functional teams to identify and prioritize project requirements, design and implement...
-
Civil Engineer
3 weeks ago
Lowell, Massachusetts, United States TRC Companies Full timeAbout UsAt TRC Companies, we're dedicated to delivering innovative solutions that meet the unique needs of our clients. Our team of experts works collaboratively to provide cutting-edge engineering services that drive results.Job SummaryWe're seeking a highly skilled Civil or Environmental Engineer to join our team in New England. As a key member of our...
-
Civil Engineer
4 weeks ago
Lowell, Massachusetts, United States TRC Companies, Inc. Full timeAbout UsTRC Companies, Inc. is a leading provider of innovative solutions for the infrastructure and environmental markets. Our team of experts is dedicated to delivering high-quality services that meet the needs of our clients.Job SummaryWe are seeking a Mid-Level Civil or Environmental Engineer to join our team in Lowell, MA. The successful candidate will...
-
Project Engineer
3 weeks ago
Lowell, Massachusetts, United States TRC Companies Full timeAbout UsAt TRC Companies, we pride ourselves on being a game-changing industry leader, combining science and technology to deliver innovative solutions that stand the test of time. Our team of experts works with a broad range of commercial, industrial, and government clients, providing breakthrough thinking and follow-through to help them succeed in an...
-
Packaging Engineer
4 weeks ago
Lowell, Massachusetts, United States Macom Technology Solutions Holdings, Inc. Full timeJob Summary:MACOM Technology Solutions Holdings, Inc. is seeking a skilled Packaging Engineer to support the development of semiconductor products from concept to production release. The successful candidate will provide design support to product and design engineers to deliver cost-effective solutions. Main Responsibilities: Collaborate with internal teams,...
-
Mechanical Engineer
4 weeks ago
Lowell, Massachusetts, United States Macom Technology Solutions Holdings, Inc. Full timeJob Title: Mechanical EngineerJoin Macom Technology Solutions Holdings, Inc. as a Mechanical Engineer and contribute to the development of innovative RF/Microwave components and modules.Job Summary:We are seeking a skilled Mechanical Engineer to support the Diode and MMIC Business Units in the development of new products from concept to production release....