Technical Support Engineering Manager

3 weeks ago


Lowell, Massachusetts, United States UKG (Ultimate Kronos Group) Full time

About the Role

As a Technical Support Engineering Manager at UKG, you will lead a team of technical support specialists in providing world-class customer service to our customers. Your team will be responsible for resolving technical issues, providing product training, and ensuring customer satisfaction.

Key Responsibilities

  • Lead and guide a team of technical support specialists in resolving customer issues and providing product training.
  • Develop and implement strategies to improve customer satisfaction and reduce support requests.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Provide coaching and feedback to team members to improve their skills and performance.
  • Manage and analyze team metrics to identify areas for improvement.

Requirements

  • 3+ years of experience in technical support or a related field.
  • Strong leadership and communication skills.
  • Ability to analyze and resolve complex technical issues.
  • Experience with technical product support and the underlying technologies.

What We Offer

UKG is a dynamic and innovative company that offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Equal Opportunity Employer

UKG is an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment.



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