Technical Support Specialist

3 weeks ago


Lowell, Massachusetts, United States Pankaj SIngh Troubleshoot WFR Training Company Full time

Job Summary: We are seeking a highly skilled Technical Support Engineer to join our team at Pankaj Singh Troubleshoot WFR Training Company. The successful candidate will be responsible for delivering high-quality technical support on Kronos Workforce HR and Payroll as well as other suite products to a variety of end users.

Key Responsibilities:

  • Provide comprehensive technical support to end users on Kronos Workforce HR and Payroll and other suite products.
  • Utilize strong written and verbal communication skills to effectively communicate with end users.
  • Keep Salesforce case notes up to date and accurately record problem statements, troubleshooting efforts, results, and next steps with timeframes.
  • Employ outstanding customer service skills and techniques to promote customer satisfaction and retention.
  • Stay up to date with technical skills and domain expertise to ensure adherence to service level commitments, customer expectations, and the changing technology landscape.

Requirements:

  • Bachelor's Degree or equivalent experience.
  • Minimum of 2 years' experience as a Payroll Processor working for a large employer and/or in a payroll support environment.
  • Knowledge of client/server and/or Web Based technologies preferred.
  • Knowledge of SQL relational database management systems preferred.
  • Experience and demonstrated ability in conflict resolution and customer service techniques.


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