IT Support Specialist

1 week ago

San Marcos, California, United States Hays County, TX Full time
About the Role

We are seeking a highly skilled IT Support Specialist to join our team at Hays County, TX. As a key member of our IT department, you will be responsible for maintaining and enhancing our judicial/law enforcement/jail databases and application environment.

Key Responsibilities
  • Support and maintain the county's judicial/law enforcement/jail databases environment, reports, and third-party developed database applications.
  • Perform system tuning, performance monitoring, and database maintenance.
  • Maintain documentation related to support applications and databases.
  • Research and compile information from the county's judicial/law enforcement/jail databases in response to open records requests.
  • Execute adult and juvenile records sealing/expunction orders in the county's judicial/law enforcement/jail databases.
  • Assist with yearly State Criminal Alien Assistance Program (SCAAP) reporting.
  • Serve as project lead on projects as assigned.
  • Assist supervisor with client data acquisitions and conversions.
  • Administer user accounts and passwords for Hays County and outside Law Enforcement and Judicial agencies associated with the county's judicial/law enforcement/jail databases.
  • Coordinate training and provide support for county employees and all outside agencies associated with the county's judicial/law enforcement/jail databases.
  • Confidentially remove all expunged cases from each of the county's judicial/law enforcement/jail databases.
  • Serve as a liaison between software vendors and county staff including but not limited to all outside law enforcement and judicial agencies.
  • Prepare and submit required documents for work completed and in progress.
  • Evaluate competitive products for design soundness, failure modes and functionality.
  • Prepare and submit weekly DPS ACCR submissions from the county's Judicial/Law Enforcement/Jail databases to corresponding courts.
  • Administer updated DPS offense codes for judicial and law enforcement agencies in the county's judicial/law enforcement/jail databases.
  • Administer updated Justice of the Peace traffic offense codes and fines.
  • Monitor and perform data merges in the county's judicial/law enforcement/jail databases.
  • Interact with federal, state and local agencies regarding code files and electronic filing.
  • Maintain, collect data and print current Judicial Legislative traffic/license and weight violation forms.
  • Assess the effectiveness of the county's software by responding to user comments.
  • Maintain utmost confidentiality as to dissemination of information.
  • Prepare statistical reports, documentation and graphs.
  • Provide a variety of technical support in the use of all county software applications, including relational data bases, word processing, spreadsheets and Internet access.
  • Assume the responsibility of providing timely appropriate responses to technical comments or problems stating challenges and providing clarification in a courteous and professional manner.
  • Meet with county personnel regarding computer user problems and requests identifying problems and learning specific input and output requirements and current operational procedures.
  • Provide phone and remote support.
Requirements
  • Bachelor's Degree in business administration, computer science, accounting, finance, or a closely related field.
  • Five years' experience with client software product in an administrative role, computer science applications including hardware, software, and networking, or a closely related field.
  • Criminal Justice experience preferred.
  • Must qualify and remain qualified for CJIS/DPS/FBI security certification.
  • Annual certification of Judicial/Law Enforcement/Jail database administration.
  • Annual TLETS 8 hour user and administrative usage certification.
  • Class C Texas Driver's License.
Benefits

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

Part-time employees who work less than 30 hours per week over the course of a year, receive some benefits on a pro-rated basis.

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