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Guest Service Agent

2 months ago

Lahaina, Hawaii, United States free-classifieds-usa Full time
Guest Service Agent Job Description

We are seeking a highly skilled Guest Service Agent to join our team at the Sheraton Maui Resort & Spa. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Organize and confirm guest check-ins and check-outs, adapting to any changes or requests
  • Secure payment and verify billing, making adjustments as needed
  • Provide guests with room and hotel information, directions, and local interests
  • Run daily reports and review to identify areas for improvement
  • Complete cashier and closing reports, counting the bank securely
  • Accept and record wake-up calls, delivering to the right department
  • Communicate any emergencies, lost items, or theft to security staff and authorities

What We Offer:

  • A supportive and team-oriented work environment
  • Opportunities for growth and development
  • Competitive compensation and benefits package
  • Discounts on hotel rooms, gift shop items, food, and beverage
  • Recognition programs and rewards

Requirements:

  • A warm and people-oriented demeanor
  • A team-first attitude and a gift for paying attention to details
  • Ability to stand, sit, or walk for extended periods and lift objects weighing less than or equal to 10 pounds

About Us:

Marriott International is a global leader in the hospitality industry, committed to providing exceptional guest experiences and opportunities for our employees to grow and succeed. We value diversity, equity, and inclusion, and strive to create a workplace culture that is welcoming and inclusive for all.