Hotel Operations Manager

2 months ago


Canton, Massachusetts, United States Buffalo Lodging Associates, LLC Full time
Job Summary

We are seeking a seasoned Hotel General Manager to lead our team at Homewood Suites by Hilton - Boston/Canton. As a key member of Buffalo Lodging Associates, LLC, you will be responsible for driving revenue growth, ensuring exceptional guest experiences, and fostering a positive work environment.

Key Responsibilities
  • Operational Excellence: Develop and execute strategic plans to achieve revenue and guest satisfaction targets, while maintaining a high level of operational efficiency.
  • Leadership and Team Management: Lead and motivate a team of associates to deliver outstanding service, ensuring a positive and inclusive work environment that aligns with Buffalo Lodging Associates' core values.
  • Financial Management: Oversee the hotel's financial performance, including budgeting, forecasting, and cost control, to ensure profitability and growth.
  • Guest Experience: Ensure that every guest has a memorable and enjoyable stay, by providing exceptional service, amenities, and facilities.
  • Loss Prevention and Risk Management: Implement and maintain effective loss prevention and risk management policies, procedures, and protocols to minimize risks and ensure a safe working environment.
  • Community Involvement: Represent the hotel and Buffalo Lodging Associates in the local community, promoting a positive image and fostering relationships with key stakeholders.
Requirements
  • Experience: Minimum 2 years of experience as a General Manager in a hotel with Hilton property experience.
  • Education: Bachelor's degree in Hotel Management, Business, or related field, or equivalent combination of education and experience.
  • Skills: Proven leadership and management skills, with expertise in hotel operations, marketing, and revenue management.
  • Certifications: Possession of relevant certifications, such as Certified Hotel Administrator (CHA) or Certified Hospitality Administrator (CHA).


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