Front Office Supervisor

6 days ago


Canton, Massachusetts, United States Buffalo Lodging Associates Full time
Front Office Supervisor Job Description

Buffalo Lodging Associates is seeking a highly skilled Front Office Supervisor to join our team at our Homewood Suites by Hilton Boston/Canton hotel. As a Front Office Supervisor, you will be responsible for coordinating front office operations and providing exceptional guest service.

Key Responsibilities:
  • Oversee guest services and front office operations to ensure superior service is a priority.
  • Foster a positive and cooperative work environment between front office staff and management.
  • Supervise front office team, including interviewing, hiring, training, and evaluating employees.
  • Manage front desk duties, including greeting guests, handling reservations, and processing payments.
  • Identify guest needs and provide relevant information about hotel services and amenities.
Requirements:
  • Customer service experience in a hotel setting preferred.
  • Marriott experience is a plus.
  • High school diploma or equivalent is preferred.
  • Computer knowledge, including intranet, property management system, Word, and Excel is strongly preferred.
  • Valid driver's license and acceptable driving history.
What We Offer:
  • Paid weekly.
  • Medical, dental, and vision insurance.
  • Competitive 401(k) retirement savings plan with generous employer match.
  • Paid vacation and sick time.
  • Paid holidays.
  • Tuition reimbursement.
  • Flexible spending account.
  • Company-paid life insurance.
  • Company-paid short-term disability insurance.
  • Long-term disability insurance.
  • Employee assistance program.
  • Hotel discounts for you, your friends, and family.
  • Wellness programs.
  • Monthly employee appreciation activities and events.
  • Learning and development opportunities.
  • Employee referral program.

Buffalo Lodging Associates is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.



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