Claims Operations Supervisor

5 days ago

Bedford, New Hampshire, United States Concord Group Insurance Full time
Job Summary

We are seeking a highly skilled and experienced Claims Operations Supervisor to join our team at Concord Group Insurance. As a Claims Operations Supervisor, you will be responsible for supervising and coordinating activities within an assigned Claims Division area.

Key Responsibilities
  • Supervise and coordinate activities within an assigned Claims Division area.
  • Involve the products or services of the Company by working individually or through associates.
  • Make suggestions and recommendations as to the hiring, termination, advancement, promotion or any other change of status of associates.
  • Assist management by supervising office/department activities in accordance with Company policies and applicable laws.
  • Supervisory responsibilities include but not limited to: Interviewing, training and developing associates and conducting performance reviews.
  • Plan, assign, and direct work to meet Company objectives and expectations.
  • Address complaints and resolve problems.
  • Review the progress made in meeting objectives, analyze operating procedures and recommend improvements, when needed.
  • Regularly update management regarding the progress in meeting objectives and problems involving area activities or services.
  • Review files, documentation, and correspondence and respond appropriately.
  • Obtain and maintain appropriate adjuster's license(s) as required.
  • Demonstrate innovativeness and continually seek more efficient ways to process and handle work.
  • Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.
  • Travel, attend seminars, and attend other training classes as required.
  • Assist with other duties as assigned within the department or elsewhere upon request.
Requirements
  • Associates or Bachelor's degree is preferred.
  • Property and Casualty knowledge is preferred.
  • Ability to read, interpret, and react to documents such as insurance policies, procedure manuals, and legal documents.
  • Ability to assemble information, develop opinions, and clearly express decisions using sound reasoning and judgement.
  • Ability to communicate, in both oral and written formats, in a polite, clear, and accurate way.
  • Possess good problem resolution skills and good interpersonal skills.
  • Ability to deal with a diverse group of individuals and manage varied factual circumstances.
  • Ability to carry out complex instructions and delegating work to associates when needed.
  • Ability to maintain confidentiality and data security.
About Us

As a leading regional provider of property and casualty insurance, Concord Group Insurance helps protect the families and small businesses that enable our communities to thrive. Our positive work environment, competitive benefits, and rapid growth make Concord Group Insurance a great place to build your career.

We are an Equal Opportunity Employer and participate in E-Verify.

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