Hotline Communications Specialist
23 hours ago
The Hotline Communications/Support Specialist will provide critical support to the Compliance Resource Center's (CRC) Hotline Service Center. This role involves receiving hotline calls from individuals, preparing reports of information received, and providing client support duties such as assisting new clients with initial setup, managing client support databases, and other associated tasks.
Key Responsibilities- Organize and input client forms into CRC databases.
- Interview and engage each caller, accurately capturing the conversation with a written report.
- Assist with routine metric reports.
- Monitor and respond to CRC client support emails.
- Manage client contract folders for documentation accuracy.
- Provide client support and training for the hotline reporting system.
- Create and manage client support files.
- Associate degree.
- Proficiency in the Microsoft Office Suite (Excel, Outlook, PowerPoint, Access, and Word).
- Strong English writing and editing skills.
- Resident of VA, DC, MD, OR, AZ, or UT.
- Bachelor's degree.
- 1-2 years of Customer Service or Call Center experience.
- Conversational fluency in Spanish and ability to accurately translate in-coming hotline calls from Spanish-speaking callers.
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