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Property Operations Manager

2 months ago

Baltimore, Maryland, United States Pratum Companies Full time
Job Overview

Community Manager (HUD-Affordable Housing)

The primary role of the Community Manager is to act as the liaison for the managed property and its stakeholders, providing leadership and direct oversight of the team, exceptional customer service, and managing all facets of the apartment community operations within their portfolio. This includes executing the annual business strategy for the property and ensuring excellence in financial stewardship, maximizing occupancy rates, upholding community standards, compliance, and supervising staff and vendors. Additionally, it is essential to ensure that the property environment aligns with the company's philosophy.

Key Responsibilities

  • Oversee property management and staff, ensuring adherence to all Fair Housing and Fair Credit Reporting regulations, as well as Human Resources and Operations policies and Safety Management protocols.
  • Assist with file audits, HUD management, occupancy assessments, and HUD REAC inspections.
  • Administer HUD recertifications and supervise all aspects of compliance monitoring, including proper recertification, interim recertification procedures, and coordinating annual unit inspections.
  • Manage daily outreach, sales, and customer service initiatives to achieve and surpass performance objectives.
  • Analyze current market conditions and competitive landscape.
  • Enhance revenue while controlling expenses, including revenue collection and delinquency management.
  • Provide exceptional customer service to residents, addressing any issues that arise and ensuring timely completion of maintenance requests.
  • Ensure timely completion of all property reporting, including financial and marketing reports.
  • Operate within budgetary and purchasing guidelines.
  • Maintain the property’s curb appeal through regular inspections of the grounds and vacant units.
  • Ensure compliance with company policies and procedures.
  • Attend court proceedings as required.
  • Coordinate and lead staff meetings as necessary.
  • Supervise, review, evaluate, and mentor employees in alignment with the directives of the Area.
  • Promote Resident Services initiatives to foster community engagement through social, educational, and planned activities and events.
  • Prepare operational financial reports for the Regional Property Manager, Property Staff Accounts, and other Corporate Departments as requested.
  • Lead staffing, training, and development initiatives to ensure the property team comprises the best talent.

Qualifications

  • Prior experience in Property Management.
  • Compliance experience with PB section.
  • Professional certification: COS or CPO.
  • Minimum of two years of supervisory experience.
  • Proficiency in Microsoft Office Suite.
  • Demonstrated leadership capabilities and a proven track record in the leasing process.
  • Ability to navigate the property, including stairs and various terrains.
  • Excellent verbal and written communication skills, with the ability to interact professionally with residents and customers.
  • Strong financial analysis, budgeting, and P&L management skills.
  • Familiarity with applicable Landlord Tenant Laws, Fair Housing mandates, and other legal aspects of property management.
  • Experience with unit and common area renovations.
  • Proven financial and accounting expertise.
  • Exceptional customer service orientation.
  • Attention to detail and ability to work independently on assignments.
  • Proficient in Word, Excel, Outlook, One-Site Property Management Software, and Internet usage.

Education
A high school diploma or GED is required. The position necessitates the ability to perform intermediate mathematical functions accurately and to understand and utilize all on-site resident management software functions.

Professional Experience
A minimum of three years of experience in residential property management and Lease Up.

Attendance/Travel Requirements
The role requires the ability to work any day of the week throughout the year. Due to staffing limitations, consistent attendance during scheduled hours is critical, including potential overtime when necessary. The position may require on-call availability and occasional travel for owner gatherings or resident events held after hours.

Computer Skills

  • Intermediate knowledge of computer systems/Microsoft Suites/Internet.
  • Working knowledge of Outlook and OneSite/Yardi.

Physical Demands
Must be capable of accessing all areas of the property and amenities. Ability to push, pull, lift, carry, or maneuver weights of up to 50 lbs independently and 100 lbs with assistance is required.

Learning & Development
Commitment to ongoing personal development and career growth through corporate and external career path activities as needed.

Pratum Companies offers a competitive salary and comprehensive health and welfare benefits, including:

  • Medical, Dental & Vision coverage.
  • Paid Vacation & Holidays.
  • Paid Personal/Sick Leave.
  • Company-Paid Life Insurance.
  • Company-Paid Short-Term and Long-Term Disability Insurance.
  • Supplemental Life Insurance options.
  • Retirement Savings Plan with company match.
  • Company outings and events.

Pratum Companies is dedicated to fostering a diverse workforce and is an Equal Opportunity Employer.