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Senior Product Manager, SMB Payments Specialist
2 months ago
About PayPal, Inc.
PayPal, Inc. has been revolutionizing commerce globally for over two and a half decades. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk.
Job Description Overview:
As a Senior Product Manager in the Small Business Payment Solutions team, you will work with a team of engineers, designers, UXR, and commercial managers to build products that help microbusinesses to get paid and grow their business through simple and innovative payment solutions.
About Our Team:
We create payment solutions to help small and medium-sized businesses, especially microbusinesses who are either solopreneurs or businesses with less than five employees, to accept payments whenever and wherever they want. Our products include No Code payment links/buttons, Goods & Service payments with buyer/seller protection, Business Accounts, Unified payment experience, and Card payment acceptance.
Your Impact:
- Understand customer needs and business needs via all means possible - internal data, stakeholder input, customer research, market research, voice-of-customer reports.
- Partner with cross-functional teams - product managers, program managers, engineering, design, UXR, marketing, and commercial managers - and collaborate with them to do the right thing for the customers.
- A passion to help build the right payment solutions for microbusinesses who have the highest ambitions and are price sensitive.
- Be nimble to adapt to changing business needs and team needs, yet stay focused on driving measurable impact.
- Be grounded in data and have a balanced view based on intuition and observation.
Your Day-to-Day:
- Responsible for owning, executing and maintaining a product roadmap leading from discovery to delivery.
- Define product requirements and lead successful execution of initiatives.
- Drive and/or take part in sprint planning, pre-mortems, post-mortems, and bug triaging.
- Partner with cross-functional teams at PayPal, Inc. and external partners to design, build, and launch new product capabilities or improve existing functionality.
- Engage closely with engineering and architecture to help determine the best technical implementation/design while balancing time-to-market needs.
- Use A/B Testing, analytics, market research, usability studies, and competitive analysis to drive decision making.
- Summarize product execution updates as well as KPI updates to stakeholders to help with decision-making.
- Work closely with commercial teams to align product goals with commercial outcomes.
- Define and proactively monitor key performance metrics to support and make product decisions.
- Partner with Customer Support teams in solving pain points for our users.
- Partner with Legal, Privacy, and Compliance teams to ensure the products we deliver are within regulatory boundaries.
- Define a product launch plan for your area, including identifying new opportunities as well as maintaining a rolling roadmap of projects or iterations.
What You Need to Bring:
- 5+ years of consumer web or mobile product management experience.
- Experience in delivering successful large-scale mobile and web products.
- Ability to use data and analytics dashboards to inform product hypotheses and decisions.
- Deep empathy and appreciation for customer needs.
- Experience in Payments and SMB is a plus.
