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Client Relationship Manager

2 months ago

Cheshire, Connecticut, United States HAI Group Full time
Position Overview

Before considering this opportunity, please review the following details regarding the role.

The Client Relationship Manager engages with both current clients and potential customers within a designated region to deliver exceptional service and drive sales growth by collaborating with external partners to secure coverage options not available through HAI Group's offerings.

This role involves assessing various insurance programs, eligibility criteria, and pricing structures to identify the most suitable insurance solutions for clients' needs and risks.

Responsibilities include comprehensive account management for clients in the assigned area, which encompasses new business acquisition, renewal assessments, negotiations, and handling inquiries related to policies, coverage, claims, and billing.

Key Responsibilities
  • Facilitate customer-centric initiatives and manage accounts effectively.
  • Conduct renewal processes, sales, and cross-selling efforts; evaluate eligibility, risk exposures, inspection findings, loss history, and other relevant data to determine the best insurance solutions.
  • Analyze existing market pricing and coverage; negotiate rates and premiums in line with established underwriting authority.
  • Comply with eligibility standards, underwriting protocols, and agency agreements of insurance partners, executing rate plans responsibly within the guidelines set by the insurer.
  • Build and maintain relationships with reputable companies that exhibit strong capabilities and high levels of customer service.
  • Act as a liaison to support internal operations, providing necessary assistance, research, and support to the Underwriting department.
  • Serve as a subject matter expert for designated coverage areas and lines of business.
Qualifications
  • Bachelor's degree or equivalent professional experience.
  • A minimum of 3 years of experience in commercial lines service within an insurance company or agency.
  • Possession of a resident producer license.
  • Ability to obtain licensure in all 50 states.
  • Willingness to travel (approximately 3 trips annually within the United States).
  • Experience with agency management systems is preferred.
  • Must be legally authorized to work in the United States without the need for employer sponsorship.
Work Environment & Physical Demands

This position is based in a climate-controlled office environment.

Physical requirements include the ability to lift up to 25 lbs and prolonged periods of sitting while using a computer.

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities may change at any time with or without notice.

Department Overview

The Account Services Department is dedicated to creating an outstanding customer experience for both existing members and potential clients of HAI Group.

This team understands the unique characteristics and challenges faced by customers in the Public and Affordable housing sector, fostering relationships to address these challenges through HAI Group's products and services.

Members of the Account Services Team represent HAI Group at various industry events, translating the organization's mission and vision into every interaction.

They work to cultivate positive customer relationships that drive new business within their assigned territories.

Company Overview

HAI Group is the leading property-casualty insurance provider dedicated to affordable housing organizations. While we are recognized as pioneers in affordable housing insurance programs, our expertise extends beyond insurance.

We are committed to protecting, preserving, and promoting the sustainability of affordable housing through a range of products and services that address the challenges faced by housing organizations.

In addition to insurance, we provide risk management services, online training, and consulting services utilized by over 1,500 housing organizations nationwide.

Headquartered in Cheshire, Connecticut, HAI Group has been recognized as a Top Workplace in recent years.

Cultural Objective

HAI Group fosters a culture that promotes a safe and healthy work environment, emphasizing inclusivity and belonging for all employees by:

  • Exceeding customer expectations.
  • Collaborating across the organization.
  • Embracing diversity.
  • Demonstrating mutual respect and empathy.
Benefits and Perks
  • Eligibility for bonus programs.
  • Annual merit increases.
  • Comprehensive 401(k) plan with non-elective contributions.
  • Flexible work schedules.
  • Generous paid time off, volunteer days, and holidays.
  • Medical, vision, and dental insurance.
  • Company-paid life, AD&D, short-term, and long-term disability coverage.
  • Health Savings Account (HSA), Flexible Spending Account (FSA), and dependent care options.
  • On-site wellness facilities, including a gym and outdoor recreational areas.
  • Tuition reimbursement and loan repayment assistance.
  • Opportunities for professional development and community outreach.

HAI Group is an Equal Opportunity Employer. Agency submissions are not accepted. Resumes submitted to any HAI Group employee without a current, signed, and valid contract in place with the HAI Group Recruiting team for this position will become the property of HAI Group, and no agency fees will be paid.