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Front Desk Representative
2 months ago
We are seeking a highly organized and detail-oriented individual to join our team as a Front Desk Representative in a medical office setting. This critical role serves as the first point of contact for our patients and visitors, ensuring a welcoming and efficient experience.
Key Responsibilities- Check-in Patients: Collect necessary information from patients and verify demographics and insurance are current.
- Schedule Appointments: Schedule patients for next office appointments and provide a summary of their visit.
- Manage Cash and Credit Transactions: Collect copays and balances due from patients and complete daily cash out and deposit.
- Maintain Office Cleanliness: Ensure the office is clean and organized, adhering to OSHA standards.
- Protect Patient Confidentiality: Maintain strict HIPAA standards related to patient information.
- Participate in Team Meetings: Communicate and collaborate with the team to identify and solve processes.
- Experience: At least six months of experience in a customer service role required.
- Education: High School Diploma or GED required; Associates Degree in a related field preferred.
- Skills: Excellent verbal and written communication skills, strong attention to detail, organizational skills, and ability to prioritize and meet deadlines.
The physical requirements and working environment are typical of most medical office settings. Employees are frequently required to sit for long periods of time, stand, walk, balance, hear, talk, reach, and use their hands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
