Customer Service Representative

3 days ago


Westfield, New Jersey, United States Karma Westfield Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Karma Westfield. As a Customer Service Representative, you will be responsible for providing excellent customer relations support, handling calls, and assisting with basic questions.

Key Responsibilities:

  • Maintain confidentiality of company and customer information at all times
  • Clear, friendly voice along with a professional demeanor
  • Welcomes visitors by greeting them in person or on the phone in a friendly and professional manner
  • Answer incoming calls, transfer calls and/or take messages
  • Collect the total retail charges from the customer in cash, check, or authorized charge account
  • Provide the customer with the proper change and/or receipts
  • Maintain and keep tidy customer areas
  • Keep fresh complimentary snacks and beverages for customers when necessary
  • Attending to customers that may be waiting

Requirements:

  • People Person
  • Outgoing personality
  • 6 months of relevant work experience in customer service, receptionist/front desk, administrative role
  • Excellent communication skills
  • Team Player
  • Professional presentation

About Karma Westfield:

We know our employees, and their achievements, drive our culture and success. Our Total Compensation Rewards Program includes base pay, bonuses, and benefits such as wellness coverage, optional benefits, income protection, 401(k), and more.



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