Front Desk Sales Associate

4 days ago


Madera, California, United States Grand Fitness Mgmt, LLC Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Sales Associate to join our team at Grand Fitness Mgmt, LLC. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, while ensuring a seamless and welcoming experience in our Judgement Free Zone.

Key Responsibilities
  • Customer Service: Greet members and guests, assist with questions and concerns, and provide a superior level of service to ensure a positive experience.
  • Membership Sales: Promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys while upholding club policies.
  • Problem Resolution: Resolve member concerns and escalate to a Manager as needed.
  • Phone and In-Person Support: Answer phones in a friendly manner and assist callers with their inquiries, as well as provide in-person support to members and guests.
  • Membership Functions: Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
  • Prospective Member Engagement: Perform prospective member calls and tours, assessing their membership needs and promoting our services.
  • Retail Transactions: Execute retail transactions with accuracy and drive sales goals.
  • Club Maintenance: Regularly clean and sanitize all exercise equipment and Black Card spa amenities, as well as communal spaces and assigned areas.
  • Restroom Maintenance: Ensure restrooms are clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule.
  • Club Walk-Throughs: Frequently perform a comprehensive walk-through of all club areas, quickly fix any safety/policy issues, and address cleanliness concerns.
  • Maintenance and Facility Concerns: Promptly address maintenance and facility concerns, such as broken and/or missing equipment.
Requirements
  • Experience: 6-12 months of experience in a customer service environment is preferred.
  • Age: Must be 18 years of age.
  • Certifications: Willing to become CPR/AED Certified (training provided by Planet Fitness).
  • Computer Proficiency: Basic computer proficiency is required.
  • Physical Demands: Ability to lift up to 50 pounds, walk, and stand for prolonged periods of time, and continuously talk in person or on the phone during shift.
  • Chemical Exposure: Will occasionally encounter cleaning chemicals during shift.

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