Front Desk Sales Associate
4 days ago
We are seeking a highly motivated and customer-focused Front Desk Sales Associate to join our team at Grand Fitness Mgmt, LLC. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, while ensuring a seamless and welcoming experience in our Judgement Free Zone.
Key Responsibilities- Customer Service: Greet members and guests, assist with questions and concerns, and provide a superior level of service to ensure a positive experience.
- Membership Sales: Promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys while upholding club policies.
- Problem Resolution: Resolve member concerns and escalate to a Manager as needed.
- Phone and In-Person Support: Answer phones in a friendly manner and assist callers with their inquiries, as well as provide in-person support to members and guests.
- Membership Functions: Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
- Prospective Member Engagement: Perform prospective member calls and tours, assessing their membership needs and promoting our services.
- Retail Transactions: Execute retail transactions with accuracy and drive sales goals.
- Club Maintenance: Regularly clean and sanitize all exercise equipment and Black Card spa amenities, as well as communal spaces and assigned areas.
- Restroom Maintenance: Ensure restrooms are clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule.
- Club Walk-Throughs: Frequently perform a comprehensive walk-through of all club areas, quickly fix any safety/policy issues, and address cleanliness concerns.
- Maintenance and Facility Concerns: Promptly address maintenance and facility concerns, such as broken and/or missing equipment.
- Experience: 6-12 months of experience in a customer service environment is preferred.
- Age: Must be 18 years of age.
- Certifications: Willing to become CPR/AED Certified (training provided by Planet Fitness).
- Computer Proficiency: Basic computer proficiency is required.
- Physical Demands: Ability to lift up to 50 pounds, walk, and stand for prolonged periods of time, and continuously talk in person or on the phone during shift.
- Chemical Exposure: Will occasionally encounter cleaning chemicals during shift.
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